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Improving High-Tech Product Development through Communication Audits

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DOI: 10.4236/ti.2012.31004    5,261 Downloads   9,662 Views   Citations

ABSTRACT

Functional communication is a necessity to succeed in high technology product development where projects typically are multi-site, multi-cultural, multi-technical, and products are complex. The aim of this study is to clarify what kind of process is suitable for assessing the effectiveness of communication in high-tech product development. Based on the literature analysis, a communication audit process is constructed and tested in five product development projects of different information and communication technology (ICT) companies. Based on test case experiences and analyses, this study proposes a streamlined communication audit process. An outcome of this paper is a streamlined communi-cation audit process that provides benefits for companies, but does not burden the organisation unnecessarily. Man-agers of high-tech companies can utilise the developed process for enhancing communication in their product devel-opment.

Conflicts of Interest

The authors declare no conflicts of interest.

Cite this paper

M. Vaananen, P. Belt, J. Harkonen and M. Mottonen, "Improving High-Tech Product Development through Communication Audits," Technology and Investment, Vol. 3 No. 1, 2012, pp. 18-25. doi: 10.4236/ti.2012.31004.

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