A Conceptual People-Centric Framework for Sustainable Operational Excellence - Open Journal of Business and Management

OJBM > Vol.8 No.3, May 2020

Open Journal of Business and Management

Volume 8, Issue 3 (May 2020)

ISSN Print: 2329-3284 ISSN Online: 2329-3292

Google-based Impact Factor: 2.35 Citations

A Conceptual People-Centric Framework for Sustainable Operational Excellence ()

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Download as PDF (Size: 2301KB) PP. 1034-1058

DOI: 10.4236/ojbm.2020.83066 1,062 Downloads 4,456 Views Citations

Author(s)

Rapinder Sawhney¹, Samuel Treviño-Martinez^1*, Enrique Macias de Anda¹, Guilherme Luz Tortorella², Omid Pourkhalili¹

Affiliation(s)

¹University of Tennessee, Knoxville, TN, USA.
²Universidade Federal de Santa Catarina, Florianópolis, Brazil.

ABSTRACT

Existing Lean Production (LP) roadmaps tend to solely focus on a set of pre-determined tools, techniques and training, disregarding the well-being of individuals involved in the system that will be affected by the changes in a LP implementation. Such myopic approach generates conflicts derived from a misalignment between organization and employee interests, which entails the failures of LP implementation. This study aims at proposing a framework to guide and sustain LP based on a systematic approach that balances people and productivity while improving the quality of life. The systematic approach, referred as the People-Centric Sustainable Operational Excellence Model, is outlined in the form of four modules addressing each of the propositions identified in the literature. Besides its academic contribution by adding to the body of knowledge such perspective into LP implementation, this study also has practical implications as it provides generalizable LP implementation steps different from other approaches.

KEYWORDS

Lean, Reliability, Productivity, Operational Excellence, Employee Engagement, People-Centric

Share and Cite:

Sawhney, R. , Treviño-Martinez, S. , Anda, E. , Tortorella, G. and Pourkhalili, O. (2020) A Conceptual People-Centric Framework for Sustainable Operational Excellence. Open Journal of Business and Management, 8, 1034-1058. doi: 10.4236/ojbm.2020.83066.

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