World Journal of Engineering and Technology

Volume 11, Issue 3 (August 2023)

ISSN Print: 2331-4222   ISSN Online: 2331-4249

Google-based Impact Factor: 1.03  Citations  

Evolution of the “OS Wheel” Model of Operations Strategy in Continuous Manufacturing Industry

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DOI: 10.4236/wjet.2023.113043    172 Downloads   822 Views  Citations

ABSTRACT

Malcolm Baldrige National Quality Award-BNQA-SA was introduced in 1987 in US companies to create overall excellence in all parts of an organisation, leading to integrated companies as the ultimate goal for sustained performance by using the Baldrige Excellence Framework (BEF). The Balanced Score Cards (BSC) methodology, as an instrument of designing, cascading and communicating strategy, was introduced in 1992. Operations excellence is an outcome of a well-designed, monitored and implemented operations strategy (OS). This paper traces the evolution of an OS Wheel model of operations strategy, for continuous manufacturing industries (CMI), deployed using the BEF, using BSC’s, to achieve performance excellence and sustained competitive advantage. The model was applied in a large scale, CMI company in India, over a period of fifteen years (a longitudinal study), the description of which will demonstrate its utility.

Share and Cite:

Jayarama, R. (2023) Evolution of the “OS Wheel” Model of Operations Strategy in Continuous Manufacturing Industry. World Journal of Engineering and Technology, 11, 632-662. doi: 10.4236/wjet.2023.113043.

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