Author(s)

Daniel Nkansah^1*, Raymond Gyimah¹, Daniel Agyemfour-Agyemang Sarpong², James Kwasi Annan¹

¹Department of Human Resource and Organisational Development, Kwame Nkrumah University of Sciences and Technology, Kumasi, Ghana.
²Department of Secretaryship and Management Studies, Koforidua Technical University, Koforidua, Ghana.

Small, micro, and medium enterprises (MSMEs) across the globe were largely affected by the COVID-19 pandemic, which has plunged the business world into a serious crisis. However, Employee Engagement (EE) has been labeled as an essential nutrient that organizations need in order to survive in these turbulent times. This study was to examine the effect of EE on Employee Performance during the COVID-19 pandemic and how job resources moderate this relationship. The study used a sample size of 395 respondents who were chosen from a variety of MSMEs via a convenience sampling method. The study used a survey questionnaire design as the main method for collecting primary data. The results of the correlation analysis showed a statistical significant correlation between EE and employee performance. It was revealed that job resources moderated the relationship between EE and employee performance. Finally, the result showed that job resources had a significant effect on EE. Thus, it can be concluded that, in the face of COVID-19, EE is a significant predictor of the employees in the MSMEs sector performance.

Employee Engagement, Job Resources, Employee Performance, MSMEs, COVID-19, Ghana

Nkansah, D. , Gyimah, R. , Sarpong, D. and Annan, J. (2023) The Effect of Employee Engagement on Employee Performance in Ghana’s MSMEs Sector during COVID-19: The Moderating Role of Job Resources. Open Journal of Business and Management, 11, 96-132. doi: 10.4236/ojbm.2023.111007.