An Assessment for Record Keeping and Cemetery Management: A Case of Lusaka City Council, Zambia Based on Technology Acceptance Model (TAM) ()
ABSTRACT
The purpose of this study was to evaluate the factors that affect record keeping on cemetery management
using the Technology Acceptance Model (TAM). The study focuses on Public
Cemeteries which are managed by the municipality city council Lusaka Zambia. The study aimed to assess perceptions on adopting the electronic model for cemetery record management at Lusaka City
Council (LCC). This was a cross-sectional
design using descriptive quantitative approach in Lusaka District with a
population of over 1,733,821. Study stratified seven constituencies due to high population density and applied Taro Yamane
formula for sample size of 313/400 (78.3%). Researcher-Led Interviews
were used and questionnaires pretested for
precision and consistency. Statistical package for the social science
(SPSS) software was used to report frequencies and Chi-Square to test the
hypothesis. Of the 313 respondents, the study found not enough
evidence to reject the null hypothesis and that electronic data management of
records would affect access to cemetery
services at the LCC. While access to services at LCC was statistically
significant (P-V = 0.01). Similarly, the null hypothesis was rejected and it was concluded that association between perceived risks of electronic record management
and Cemetery Management at LCC should migrate to the electronic management of
cemetery records.
Share and Cite:
Chibuye, B. and Phiri, J. (2022) An Assessment for Record Keeping and Cemetery Management: A Case of Lusaka City Council, Zambia Based on Technology Acceptance Model (TAM).
Open Journal of Business and Management,
10, 577-590. doi:
10.4236/ojbm.2022.102032.