Developing a Sustainable Concept for Urban Last-Mile Delivery - Open Journal of Business and Management

OJBM > Vol.9 No.1, January 2021

Open Journal of Business and Management

Volume 9, Issue 1 (January 2021)

ISSN Print: 2329-3284 ISSN Online: 2329-3292

Google-based Impact Factor: 2.35 Citations

Developing a Sustainable Concept for Urban Last-Mile Delivery ()

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Download as PDF (Size: 1972KB) PP. 268-287

DOI: 10.4236/ojbm.2021.91015 1,392 Downloads 5,019 Views Citations

Author(s)

Patrick Siegfried¹, John Jiyuan Zhang²

Affiliation(s)

¹International Management, Logistics & Supply Chain Management, International School of Management, Frankfurt, Germany.
²International Management, International School of Management, Hamburg, Germany.

ABSTRACT

In relation to the fast development of e-commerce and rapid increasing of parcels, urban logistic sector is facing the challenge of sustainability. Especially, last-mile delivery as the last step of goods transport, it connects to customers’ satisfaction, cost efficiency of logistic companies, and more and more public expectations to sustainability of urban logistics. To handle with the complexity of urban logistics conditions, governments and logistics companies should develop a co-operating strategy for sustainability of urban last-mile delivery. This paper is based on data collection from the long-term empirical research and a survey to the e-commerce users in Germany and China to develop a sustainable concept for the urban last-mile delivery. The key to the development of concept is to create a balance among the requirements of customers, the competition abilities of logistics companies and the public interest.

KEYWORDS

Last-Mile Delivery, Urban Logistic, Sustainability, Sustainable Delivery, E-Commerce, Parcel Delivery, Logistic Solution

Share and Cite:

Siegfried, P. and Zhang, J. (2021) Developing a Sustainable Concept for Urban Last-Mile Delivery. Open Journal of Business and Management, 9, 268-287. doi: 10.4236/ojbm.2021.91015.

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