Author(s)

Kaziba Abdul Mpaata^1*, Ibrahim Abaasi Musenze², Umar Kakumba³

¹Faculty of Management Sciences, Uganda National Academy of Sciences (UNAS), Kampala, Uganda.
²Faculty of Management Sciences, Busitema University, Pallisa, Uganda.
³College of Business and Management Sciences, Makerere University, Kampala, Uganda.

The purpose of this study was to find out the factors determining quality of work life for employees in private security business organizations in Uganda. Factor Analysis was employed to appropriately identify variables for inclusion in subsequent analytical procedures. The use of an eigenvalue cut-off point of 1.0, as suggested by Kaiser, resulted in eight factors which were then rotated using varimax rotation before the use of correlation and regression analyses to determine their significance. This analytical process revealed that there are eight significant factors that determine quality of work life for employees in private security business organizations in Uganda. It was further indicated that of these factors, only four influence service delivery in private security business organisations which are: 1) Training & Capacity Building [β = 0.237, t = 2.763, p < 0.005]; 2) Work Environment [β = 0.226, t = 2.384, p < 0.002]; 3) Performance Appraisal & Supervision [β = 0.172, t = 3.114, p < 0.002]; and 4) Wages & Allowances [β = 0.581, t = 9.600, p < 0.0001]. This study therefore points to the urgent need by the different stakeholders to provide and strengthen the training and capacity building of security personnel in this business, provide a congenial work environment, focus on routine performance appraisal and supervision, and above all else, review and timely pay their wages and allowances as the most significant requirement for a congenial QWL. The findings here recommend key pragmatic strategies that can be adopted to mitigate the challenges that have been experienced in this sector both in Uganda and beyond.

Quality of Work Life, Private Security, Performance Appraisal, Wages & Allowance

Mpaata, K. , Musenze, I. and Kakumba, U. (2024) Factors Determining Quality of Work Life for Employees in Private Security Business Organizations in Uganda. Open Journal of Business and Management, 12, 1315-1334. doi: 10.4236/ojbm.2024.122070.