Author(s)

Jean Chris Mukamba Byamungu, Alain Mukamba Mulungula

Commercial and Administrative Sciences, Higher Pedagogical Institute, Bukavu, DRC.

Currently, it has been noticed a strong use of ICTs in several companies. The objective of this study was to analyze and measure the impact of the implementation of ICTs on the strategy and structure of management of core competence in SMEs in Bukavu, DRC. The scale used shows the good psychometric properties (χ² = 75.045; P = 0.16; χ²/ddl = 1.471; CFI = 0.92; IFI = 0.92; RMSEA = 0.049; NFI = 0.79; GFI = 0.94; AGFI = 0.91. This study analyzed primary data collected from 195 SMEs in the city of Bukavu. Data processing was achieved using exploratory and confirmatory factor analysis and flat sorting. The results indicate that the use of ICTs by SME managers in the city of Bukavu has a positive impact on all dimensions of core competence selected in this study. They also reveal that the views of these leaders on the importance attached to the adoption of ICTs were divided and the level of ICT use was above average.

ICTs, SMEs, Production Process, Market Access Process, Distinctive Functional Contribution of the Product

Byamungu, J. and Mulungula, A. (2023) Impact of ICTs on Core Competences of SMEs in Bukavu, DRC. Open Journal of Applied Sciences, 13, 302-320. doi: 10.4236/ojapps.2023.133024.