Safety Culture and Communication in a Fulfillment Center: A Case Study ()
ABSTRACT
This
research was conducted through daily survey of all on site associates numbering
from 200 - 250, and managers totaling from 4 to 14, the following
data was reported. Safety Leadership is determined by a measurement of
un-favorable perceptions reported by associates on a 1 - 5 scale, with 1 being
most unfavorable and 5 being most favorable. Any score at or below 3 would be
considered unfavorable, with 4 and 5 being favorable. Following peak season
(Christmas) 2021 average Safety-Score (leaders) in the outbound departments
ranged between 25% and 36% unfavorable as reported by the 600 surveyed
associates on January 30th, 2022. The department being 34%, meant that
more than one third of associates viewed safety conditions as unfavorable on a
1 to 5 scale. While between 64% and 75% of associates maintained a positive
view of safety, this was not in line with the desired benchmark of 89%
favorable (11% unfavorable) on the same scale. For Safety leaders (Manager
perspective) the average unfavourability in outbound departments ranged between
30% and 35% unfavorable (See Raw Data), compared to the desired 8% unfavorable.
Share and Cite:
Brown, J. (2022) Safety Culture and Communication in a Fulfillment Center: A Case Study.
Open Journal of Leadership,
11, 140-145. doi:
10.4236/ojl.2022.112009.
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