Higher Education Service Quality for International Students: A Literature Review ()
ABSTRACT
The paper addresses higher education (HE) service quality in China with
respect to higher public education institution using the HESQUAL model.?It has identified literature sources of five dimensions in the HESQUAL model and presented the HESQUAL model with 48
attributes in five dimensions based on the foregoing research. The researcher
concluded the paper by investigating that for decades China’s research on service quality of international students and based on the analysis of literature review from the research on
service quality of international students. The researcher has found that the theoretical research was more conducted in the higher education sector than empirical research, and there were gaps between service quality and the perceptions of international
students.
Share and Cite:
Luo, J. and Photchanachan, S. (2022) Higher Education Service Quality for International Students: A Literature Review.
American Journal of Industrial and Business Management,
12, 1-9. doi:
10.4236/ajibm.2022.121001.