Standardization of Business Processes in the Transportation Sector - Open Journal of Business and Management

OJBM > Vol.9 No.5, September 2021

Open Journal of Business and Management

Volume 9, Issue 5 (September 2021)

ISSN Print: 2329-3284 ISSN Online: 2329-3292

Google-based Impact Factor: 1.13 Citations

Standardization of Business Processes in the Transportation Sector ()

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Download as PDF (Size: 331KB) PP. 2312-2328

DOI: 10.4236/ojbm.2021.95125 366 Downloads 2,119 Views Citations

Author(s)

Drachuk Yurii¹, Trushkina Nataliia², Serhieieva Olena³, Snitko Yelyzaveta⁴, Belyaeva Ganna⁵

Affiliation(s)

¹Department of Problems of Perspective Development of the Fuel and Energy Complex, Institute of Economics Industry of the National Academy of Sciences of Ukraine, Kyiv, Ukraine.
²Department of Regulatory Policy and Entrepreneurship Development, Institute of Industrial Economics of NAS of Ukraine, Kyiv, Ukraine.
³Department of International Trade, Alfred Nobel University, Dnipro, Ukraine.
⁴Department of Management, Lugansk National Taras University Shevchenko, Starobelsk, Ukraine.
⁵Department of Entrepreneurship, Odessa National Maritime University, Odessa, Ukraine.

ABSTRACT

The paper focuses on determining the aspects of the approach to business processes optimization at transport enterprises in modern economic conditions based on the generalization of their standards, according to which the process principle of enterprise management organization is considered more effective. The process approach is focused primarily on business processes, the ultimate goals of which are to create products or services that are of value to external or internal consumers. A significant number of experts from different industries participate in the creation of a complex standards process. Standardization concerns many topics in the transport industry, higher education, logistics business, and performs similar functions. Standardization will help to increase the country’s transport potential. Standardized processes in the industry will contribute to obtaining a positive effect on the quality of customer service, increasing the competence of personnel, as well as optimizing work processes leading to the increased financial results of enterprises.

KEYWORDS

Standardization, Process Approach, Service Quality, Consumers, Transport Industry, Competence, Personnel

Share and Cite:

Yurii, D. , Nataliia, T. , Olena, S. , Yelyzaveta, S. and Ganna, B. (2021) Standardization of Business Processes in the Transportation Sector. Open Journal of Business and Management, 9, 2312-2328. doi: 10.4236/ojbm.2021.95125.

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