Author(s)

Kennedy Addo^1*, Pabbi Kwaku Agyepong²

¹Garden City University College, Kumasi, Ghana.
²Department of Computer Science, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana.

This study sought to find out the effects of Information and Communication Technology (ICT) on health service delivery at Tafo Government Hospital. A descriptive survey design was used. Data were collected through the use of semi-structured questionnaire and administered to 50 respondents where stratified random sampling technique was used by ranking position as strata. Data were analyzed using descriptive statistics. From the findings, 56% of the respondents overwhelmingly agreed to the fact that the applications of ICT provide quicker medical diagnoses, reduced workload among users, improvement in patients’ waiting time and information accessibility. Nonetheless, 72% bemoaned lack of ICT infrastructure, poor ICT network concerns coupled with that insufficient knowledge on the use of ICT could impede the impact of ICT in quality service delivery. This could be deduced from the findings that ICT improves collaboration and clinical decision support in facilitating clinical work flow integration among nurses and other medical professionals. Moreover, the findings above affirm the fact that without electricity, ICT infrastructure, insufficient skills and technical knowledge in dealing with ICT innovations, it is impossible to successfully adopt ICT resources in health care delivery. The above findings show that the majority of healthcare professional generally had a positive attitude towards ICT prospects as they rated their skill as fairly well. The study recommends that the Ministry of Health plays a supporting role by investing in health care ICT.

Information and Communication Technology, Information Technology, Health Care Professionals, Electronic Health Records, Quality of Care

Addo, K. and Agyepong, P. (2020) The Effects of Information and Communication Technology on Health Service Delivery at Tafo Government Hospital. E-Health Telecommunication Systems and Networks, 9, 33-48. doi: 10.4236/etsn.2020.93003.