Author(s)

Abel Adane

Faculty of Computing and Software Engineering, Institute of Technology, Arba Minch University, Arba Minch, Ethiopia.

Several researches and case studies have been revealing a repetitive issue and that is monopolization of controlling, measuring, and metering of the consumer’s billing for the consumed Cloud Services. The Cloud Service Providers (CSPs) have been hiding, or monopolizing the controlling, metering tools and ignoring the calculation and consideration of the service defects like downtime, service outage, poor performance and client service migration delays during overloads of the servers. The main issues behind these discrepancies are the Service Level Agreement (SLA), its violation, and the monopolized Cloud Governance. Till now there is a lack of parallel monitoring and metering system of the consumed cloud services at the customer level under the provisions of SLAs. The Cloud Governance Tier has not given any flexibility or utility to monitor such consumed cloud services at the client tier in parallel to the CSP tier. This research is an effort to develop a SLA controlling/monitoring framework to solve the identified problems other than the CSP level. Further the E_Draw max was used for designing the framework. The framework consists of the components like; SLA_CSP, SLA_CSC, SLA_M&C and Cloud Services and Delivery Models. After designing the framework, a prototype was developed using CloudSim on java net beans, and MySQL database. This prototype was implemented using four scenarios to evaluate its performance and the functionalities. 1) Checking the SLA under CSP whether the resources to the consumer in the same manner with promised. 2) To check if the request from cloud consumer is less than what is expected in SLA. 3) To check by increasing the request of cloud consumer more than what is expected in SLA and 4) Using the SLA_M&C mechanism. After execution it was observed that, in the first and the second cases there is no violation, but there is violation in the third and fourth cases. This implied that there are chances of the discrepancies in resources provided to make the selves beneficiary beyond SLA under CSP and CSC was discriminated while receiving services from CSP.

Cloud Computing, Service Consumer, Cloud Service Provider, SLA, SLA_CSC, SLA_CSP, SLA_M&C

Adane, A. (2020) Cloud Services Quality Enhancement through Control & Monitoring of Service Level Agreements at Server and Consumer Side. Journal of Computer and Communications, 8, 78-90. doi: 10.4236/jcc.2020.88007.