Author(s)

Shaobo Ji, Shawn Smith Chao, Qing-Fei Min

School of Management, Dalian University of Technology, Dalian 116024, Liaoning, China.
Sprott School of Business, Carleton University, Ottawa, ON, Canada K1S 5B6.

The Internet has made it easier for individuals and organizations to communicate and conduct business online. At the same time, personal, commercial, and government information has become a target for identity theft. The incidences of identity theft have increased substantially in the Internet age. Increasing news reports of bank/credit cards theft, as-sumed identity for economical and criminal activities has created a growing concern for individuals, businesses, and governments. As a result, it’s become an important and urgent task for us to find managerial and technical solutions to combat identity fraud and theft. Solutions to identity theft problem must deal with multiple parties and coordinated ef-forts must be made among concerned parties. This paper is to provide a comprehensive view of identity theft issue from system planner’s perspective. The roles of identity owner, issuer, checker, and protector, are examined to provide a starting point for organizational and information systems design.

identity theft, information system plan, inter-organizational coordination

S. Ji, S. Chao and Q. Min, "Systems Plan for Combating Identity Theft – A Theoretical Framework," Journal of Service Science and Management, Vol. 1 No. 2, 2008, pp. 143-152. doi: 10.4236/jssm.2008.12015.