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Journal of Service Science and Management
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Journal of Service Science and Management
ISSN Print:
1940-9893
ISSN Online:
1940-9907
www.scirp.org/journal/jssm
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jssm@scirp.org
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"
Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park
"
written by
Qian Xu, Kexiang Wu
,
published by
Journal of Service Science and Management
,
Vol.11 No.4, 2018
has been cited by the following article(s):
Google Scholar
CrossRef
[1]
The role of psychological contract violation in shaping spurious loyalty
2021
[2]
A moderating effect of leadership and innovation on the relationship between product development, diversification and market development with the business growth …
2021
[3]
How constraints on tourist complaints affect perceptions of justice and intentions of loyalty: Case of tourists from China visiting Turkey
2019
[1]
The role of psychological contract violation in shaping spurious loyalty
Marketing Intelligence & Planning
,
2021
DOI:
10.1108/MIP-01-2021-0008
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