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[1]
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Measuring automobile service quality with the European customer satisfaction index model (ECSI): the moderating effect of trust
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The TQM Journal,
2024 |
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[2]
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The Role of ChatGPT in Elevating Customer Experience and Efficiency in Automotive After-Sales Business Processes
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Applied System Innovation,
2024 |
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[3]
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New Paradigm for Business Model Design and Innovation: An Insight of Product Lifetime Value Based on Electric Vehicle
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E3S Web of …,
2024 |
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[4]
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Post Delivery And Service Follow Up Process Model In Toyota Auto 2000 Sukun, Malang
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International …,
2024 |
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[5]
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Marketing Communication Strategies for Used Car Purchase Intention: A Case of ABC Automobile Company
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Science, Technology, and Social …,
2024 |
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[6]
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Customer Satisfaction in Automobile Industry in Kathmandu District
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Sahayaatra सहयात्रा,
2023 |
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[7]
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Social Media Use, Marketing Capabilities and Marketing Performance of Small and Medium Tourism Enterprises in Tanzania.
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Tanzania Journal of …,
2023 |
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[8]
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Company Policy Model on Products and Services in the Implementation of After Sales Services in Indonesia
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Majalah Ilmiah Bijak,
2023 |
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[9]
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Análise e melhoria de processos numa empresa de reparação automóvel
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2023 |
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[10]
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Work from home connection: a cluster analysis based on the Internet service attributes towards subscribers profile
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Digital Transformation and Society,
2023 |
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[11]
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Quality of service management in automotive service stations
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FME Transactions,
2022 |
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[12]
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Marketing and Its Social Implications: Concerns and Initiatives
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International Journal of Social Ecology and …,
2022 |
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[13]
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The role of infrastructure in the automotive value chain
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2022 |
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[14]
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The Role of Customer Value Co-Creation Behavior in Business Management
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Proceedings of the International Conference on Industrial Engineering and Operations Management,
2022 |
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[15]
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Upravljanje upotrebnim kvalitetom održavanja motornih vozila u autoservisima
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FME Transactions,
2022 |
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[16]
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PENGARUH AFTER SALES SERVICE TERHADAP KEPUASAN PELANGGAN LAPTOP ASUS DI KOTA PALEMBANG
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2022 |
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[17]
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Estrategias de marketing para la calidad de servicio postventa de la empresa JGM Consultores EIRL–Chiclayo
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2022 |
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[18]
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A predictive analytics approach to improve the dealers-manufacturer relationship in the after-sales service network; case study in the automotive industry
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International Journal of …,
2022 |
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[19]
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Study on an architecture of ontology-based task modeling and deduction for automotive troubleshooting service
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Proceedings of the Institution of Mechanical …,
2022 |
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[20]
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Melhoria do serviço após-venda numa empresa de reparação automóvel
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2022 |
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[21]
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Development of a Risk Reduction Model for After-Sales Service on Chinese Agricultural Machinery in South Africa
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2021 |
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[22]
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Business Practices and Customers Satisfaction among Motorcycle Dealers in General Santos City
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2021 |
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[23]
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Qualidade e satisfação dos clientes face aos serviços da CST e da Unitel
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2021 |
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[24]
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Effectiveness of Loyalty Programs in Customer Retention: A Multiple Mediation Analysis
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2021 |
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[25]
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A Theoretical Framework for Customer Satisfaction and Customer Loyalty at Automobile After Sales Service Centres
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2021 |
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[26]
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GROWING IMPORTANCE OF AFTER SALE SERVICE IN INDIAN AUTOMOBILE SECTOR: A REVIEW OF STUDY
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PIMT Journal of Research,
2021 |
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[27]
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Perceived High Performance Work Systems (HPWS) and Employee Service Performance in the Automotive Industry
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Asian Journal of Business …,
2021 |
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[28]
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Effect of High Performance Work System (HPWS) on Service Employees Performance in the Automotive Retail Industry
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Asian Journal of Business …,
2021 |
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[29]
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Service quality and customer satisfaction on two wheelers in Nepal
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2020 |
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[30]
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Product Quality and After-Sales Service in Improving Customer Satisfaction and Loyalty
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2020 |
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[31]
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Quality of Toktok Delivery Services Amidst the COVID-19 Pandemic
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[32]
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AUTOMOBILE MAINTENANCE AND SERVICES: EVALUATION OF CUSTOMERS SATISFACTION ON SERVICE DELIVERY AND POST MAINTENANCE …
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