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Waiting in Vain: Managing Time and Customer Satisfaction at Call Centers
(Articles)
Danilo Garcia
,
Trevor Archer
,
Saleh Moradi
,
Bibinaz Ghiabi
Psychology
Vol.3 No.2
,February 23, 2012
DOI:
10.4236/psych.2012.32030
7,385
Downloads
14,718
Views
Citations
Identification and Evaluation of the Effective Criteria on Customer Satisfaction with Kitchen Worktops Product
(Articles)
Vahid Nabavi
,
Majid Azizi
,
Nemat Allah Mohebbi
iBusiness
Vol.4 No.3
,September 28, 2012
DOI:
10.4236/ib.2012.43030
5,218
Downloads
8,808
Views
Citations
An Algorithm to Vehicle Scheduling Problem of AirPort Pickup and Delivery Service
(Articles)
Zhengzheng Xu
,
Jiafu Tang
iBusiness
Vol.5 No.3B
,November 8, 2013
DOI:
10.4236/ib.2013.53B018
3,833
Downloads
5,487
Views
Citations
Factors Influencing Consumers’ Online Repurchasing Behavior: A Review and Research Agenda
(Articles)
Huaiqin Li
,
Jinhwan Hong
iBusiness
Vol.5 No.4
,December 20, 2013
DOI:
10.4236/ib.2013.54020
6,886
Downloads
11,563
Views
Citations
The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes
(Articles)
Anne-Maarit Majanoja
,
Erkki Tervala
,
Linnéa Linko
,
Ville Leppänen
Journal of Service Science and Management
Vol.7 No.6
,December 5, 2014
DOI:
10.4236/jssm.2014.76037
3,443
Downloads
5,078
Views
Citations
An Application of Heterogeneous Bayesian Regression Models with Time Varying Coefficients to Explore the Relationship between Customer Satisfaction and Shareholder Value
(Articles)
Duncan K. H. Fong
,
Qian Chen
,
Zhe Chen
,
Rui Wang
Open Journal of Statistics
Vol.7 No.1
,February 13, 2017
DOI:
10.4236/ojs.2017.71004
1,368
Downloads
2,651
Views
Citations
Internal Costumer Satisfaction: Turkish Air Traffic Control Services
(Articles)
Ertan Çinar
,
Ahmet Veral
,
Soner Demirel
Theoretical Economics Letters
Vol.7 No.3
,April 6, 2017
DOI:
10.4236/tel.2017.73031
1,637
Downloads
2,822
Views
Citations
This article belongs to the Special Issue on
Transport Economics & Policy
Modeling Consumer Intention to Revisit the Same Restaurant and a Simple Algorithm of Coupon Discount Rate
(Articles)
Tin-Chun Lin
Theoretical Economics Letters
Vol.7 No.5
,July 21, 2017
DOI:
10.4236/tel.2017.75079
6,198
Downloads
9,826
Views
Citations
Determination of Customer Satisfaction in Conservative Concept Hotels by Ordinal Logistic Regression Analysis
(Articles)
Hakan Eygu
,
Ali Caglar Gulluce
Journal of Financial Risk Management
Vol.6 No.3
,August 29, 2017
DOI:
10.4236/jfrm.2017.63020
3,187
Downloads
7,930
Views
Citations
Factors Affecting Brand Switching Behavior in Telecommunication Industry of Pakistan: A Qualitative Investigation
(Articles)
Muhammad Abdul Rauf Shah
,
Mudassir Husnain
,
Amir Zubairshah
American Journal of Industrial and Business Management
Vol.8 No.2
,February 26, 2018
DOI:
10.4236/ajibm.2018.82022
3,150
Downloads
20,672
Views
Citations
RETRACTED:
The Influence Factors of Brand Loyalty: Mobile Phone Industry
(Articles)
Zyeinyelkhaan Khundyz
American Journal of Industrial and Business Management
Vol.8 No.6
,June 27, 2018
DOI:
10.4236/ajibm.2018.86108
1,734
Downloads
6,386
Views
Citations
An Empirical Analysis on How the Building Quality, Tourism Attraction and Tourism Public Service Influence the Satisfaction of Tourism Real Estate Consumption
(Articles)
Zhiyong Jiang
,
Jun Li
,
Dexiang Mei
American Journal of Industrial and Business Management
Vol.8 No.8
,August 22, 2018
DOI:
10.4236/ajibm.2018.88122
1,214
Downloads
2,634
Views
Citations
After-Sales Service and Customer Satisfaction in the Automobile Industry in an Emerging Economy
(Articles)
Charles Adusei
,
Isaac Tweneboah-Koduah
Open Access Library Journal
Vol.6 No.1
,January 25, 2019
DOI:
10.4236/oalib.1105167
1,847
Downloads
17,313
Views
Citations
Evidence Implementation Plan
(Articles)
Nader Saadeh
Journal of Service Science and Management
Vol.12 No.3
,April 2, 2019
DOI:
10.4236/jssm.2019.123021
768
Downloads
1,512
Views
Citations
Policies and Procedures in Providing Competent Customer Service in Urgent Care Centers
(Articles)
Marcus Caster
Open Journal of Business and Management
Vol.8 No.3
,May 19, 2020
DOI:
10.4236/ojbm.2020.83075
524
Downloads
1,586
Views
Citations
Business Practices and Customers Satisfaction among Motorcycle Dealers in General Santos City
(Articles)
Mylene M. Turco
,
Roel D. Juevesa
,
Arvin T. Galigao
Open Journal of Business and Management
Vol.9 No.1
,January 29, 2021
DOI:
10.4236/ojbm.2021.91025
3,250
Downloads
20,723
Views
Citations
The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery
(Articles)
Lishan Su
,
Sekar Raju
,
Russell N. Laczniak
Journal of Service Science and Management
Vol.14 No.1
,February 3, 2021
DOI:
10.4236/jssm.2021.141002
527
Downloads
2,139
Views
Citations
Customer Relationship Management as a Tool for Improving Customer Loyalty in the Banking Industry: An Empirical Study of Guaranty Trust Bank PLC Situated within the Central Business District, FCT Abuja, Nigeria
(Articles)
Yakubu Yari Kate Dazagbyilo
,
Shuiping Shang
,
Obodo Chidiebube Emmanuel
,
Kalissa Fatoumata Kir
Open Journal of Business and Management
Vol.9 No.5
,September 14, 2021
DOI:
10.4236/ojbm.2021.95124
567
Downloads
3,294
Views
Citations
An Analysis of the Impact of Online Banking on Customer Satisfaction in Commercial Banks Based on the TRA Model (A Case Study of Stanbic Bank Lusaka Main Branch)
(Articles)
Jones Kampinda Sambaombe
,
Jackson Phiri
Open Journal of Business and Management
Vol.10 No.1
,January 20, 2022
DOI:
10.4236/ojbm.2022.101022
485
Downloads
6,010
Views
Citations
Study on Impact Factors of China B & B Customer Satisfaction
(Articles)
Heng Gao
,
Xiaoping Tan
American Journal of Industrial and Business Management
Vol.12 No.3
,March 23, 2022
DOI:
10.4236/ajibm.2022.123017
253
Downloads
999
Views
Citations
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