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DOI
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Journal
Affiliation
ISSN
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An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
859
Downloads
3,020
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,198
Downloads
13,329
Views
Citations
Social Media and Its Connection to Business Performance—A Literature Review
(Articles)
Bruce Emmanuel
,
Shurong Zhao
,
Sulemana Bankuoru Egala
,
Yegenmuradov Mammet
,
Kweitsu Godson
American Journal of Industrial and Business Management
Vol.12 No.5
,May 19, 2022
DOI:
10.4236/ajibm.2022.125045
899
Downloads
11,783
Views
Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers
(Articles)
Liliane Pasape
iBusiness
Vol.14 No.4
,December 8, 2022
DOI:
10.4236/ib.2022.144019
157
Downloads
1,245
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
99
Downloads
621
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,730
Downloads
9,966
Views
Citations
Innovation in Banking Industry: Achieving Customer Satisfaction
(Articles)
Clement Achimba
,
Jared Opiyo Ongonga
,
Samson Mecha Nyarondia
,
Amembah A. Lamu Amos
,
Michael Okwara
Open Journal of Business and Management
Vol.2 No.4
,August 15, 2014
DOI:
10.4236/ojbm.2014.24031
12,616
Downloads
19,341
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,590
Downloads
9,699
Views
Citations
Strategies Hospital Manager Use to Improve Customer Services
(Articles)
Delores J. Leonard
,
Charles Needham
Open Journal of Business and Management
Vol.8 No.2
,March 23, 2020
DOI:
10.4236/ojbm.2020.82051
1,385
Downloads
8,170
Views
Citations
On the Value Connotation of MOOC and Value Orientation of Development of Chinese MOOC
(Articles)
Zhaoyang Xu
Open Journal of Social Sciences
Vol.4 No.1
,January 14, 2016
DOI:
10.4236/jss.2016.41002
2,675
Downloads
3,507
Views
Citations
Children Friendship: The Role of Hope in Attributions, Emotions and Expectations
(Articles)
Georgia Stephanou
Psychology
Vol.2 No.8
,November 4, 2011
DOI:
10.4236/psych.2011.28133
5,870
Downloads
12,444
Views
Citations
Racial Differences in Perceived Disorder in Three Gentrifying Neighborhoods
(Articles)
Daniel Monroe Sullivan
,
James D. Bachmeier
Advances in Applied Sociology
Vol.2 No.3
,September 4, 2012
DOI:
10.4236/aasoci.2012.23030
4,589
Downloads
7,680
Views
Citations
An Integrated Statistical Model to Measure Academic Teaching Quality
(Articles)
Paola Cerchiello
,
Paolo Giudici
Open Journal of Statistics
Vol.2 No.5
,December 19, 2012
DOI:
10.4236/ojs.2012.25063
5,779
Downloads
8,674
Views
Citations
The Mediating Effects of Social Support and Coping on the Stress-Depression Relationship in Rural and Urban Adolescents
(Articles)
Einar B. Thorsteinsson
,
Stephanie Mariee Ryan
,
Sigrun Sveinbjornsdottir
Open Journal of Depression
Vol.2 No.1
,February 25, 2013
DOI:
10.4236/ojd.2013.21001
9,027
Downloads
20,701
Views
Citations
Underserved Adolescent Girls’ Physical Activity Intentions and Behaviors: Relationships with the Motivational Climate and Perceived Competence in Physical Education
(Articles)
Alex C. Garn
,
Nate McCaughtry
,
Bo Shen
,
Jeffrey Martin
,
Mariane Fahlman
Advances in Physical Education
Vol.3 No.2
,May 23, 2013
DOI:
10.4236/ape.2013.32018
4,247
Downloads
7,636
Views
Citations
Perceived Health, Physical Activity and Sport among the Elderly of Spain
(Articles)
Rafael Serrano-del-Rosal
,
Lourdes Biedma-Velázquez
,
David Moscoso-Sánchez
,
María Martín-Rodríguez
Advances in Applied Sociology
Vol.3 No.2
,June 14, 2013
DOI:
10.4236/aasoci.2013.32020
4,232
Downloads
6,646
Views
Citations
Corporate Image Cognition Influence Perceived Quality and Purchase Intention Empirical Research
(Articles)
Jing Li
,
Jiang Li
,
Yongbiao Zheng
iBusiness
Vol.5 No.3B
,November 8, 2013
DOI:
10.4236/ib.2013.53B035
5,895
Downloads
8,715
Views
Citations
Khat chewing practice and its perceived health effects among communities of Dera Woreda, Amhara region, Ethiopia
(Articles)
Asmamaw Zeleke
,
Worku Awoke
,
Endalew Gebeyehu
,
Fentie Ambaw
Open Journal of Epidemiology
Vol.3 No.4
,November 21, 2013
DOI:
10.4236/ojepi.2013.34024
7,500
Downloads
14,139
Views
Citations
The Effects of Organizational Politics on Perceived Organizational Justice and Intention to Leave
(Articles)
Nihat Kaya
,
Samet Aydin
,
Ozgur Ayhan
American Journal of Industrial and Business Management
Vol.6 No.3
,March 17, 2016
DOI:
10.4236/ajibm.2016.63022
4,205
Downloads
9,578
Views
Citations
Stress Coping Attitudes Based on Perceived Religiousness and Received Religious Education
(Articles)
Erkan Kavas
Psychology
Vol.7 No.3
,March 28, 2016
DOI:
10.4236/psych.2016.73041
2,138
Downloads
4,709
Views
Citations
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