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Consumers Attraction to Purchase Online: Website Quality as a Major Influencing Factor
(Articles)
Amponsah Randy Kwaku
,
Samuel Antwi
Open Journal of Business and Management
Vol.9 No.3
,May 17, 2021
DOI:
10.4236/ojbm.2021.93061
697
Downloads
4,194
Views
Citations
The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes
(Articles)
Anne-Maarit Majanoja
,
Erkki Tervala
,
Linnéa Linko
,
Ville Leppänen
Journal of Service Science and Management
Vol.7 No.6
,December 5, 2014
DOI:
10.4236/jssm.2014.76037
3,443
Downloads
5,081
Views
Citations
After-Sales Service and Customer Satisfaction in the Automobile Industry in an Emerging Economy
(Articles)
Charles Adusei
,
Isaac Tweneboah-Koduah
Open Access Library Journal
Vol.6 No.1
,January 25, 2019
DOI:
10.4236/oalib.1105167
1,851
Downloads
17,334
Views
Citations
Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations
(Articles)
Nanyama Inyo
,
Wainaina Githii
Journal of Service Science and Management
Vol.15 No.3
,June 30, 2022
DOI:
10.4236/jssm.2022.153014
347
Downloads
2,941
Views
Citations
Supplier Relationship Management: Small, Non-Replaceable Suppliers and Close Customer-Supplier Relationships
(Articles)
Gerhard Lechner
Open Journal of Business and Management
Vol.7 No.3
,July 26, 2019
DOI:
10.4236/ojbm.2019.73099
1,371
Downloads
4,314
Views
Citations
This article belongs to the Special Issue on
Business Economics
Improving Service Quality in the Fast-Food Service Industry
(Articles)
Bankole Kumolu-Johnson
Journal of Service Science and Management
Vol.17 No.1
,February 19, 2024
DOI:
10.4236/jssm.2024.171002
286
Downloads
2,598
Views
Citations
Exploring the Value Dimensions and Their Impact on Customer Loyalty in Indian Banking Services
(Articles)
Debajani Sahoo
,
Achyut Telang
Theoretical Economics Letters
Vol.9 No.6
,August 22, 2019
DOI:
10.4236/tel.2019.96123
915
Downloads
2,514
Views
Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia
(Articles)
Bernardus Franco Maseke
,
Bongani Nyathi
Open Access Library Journal
Vol.8 No.1
,January 29, 2021
DOI:
10.4236/oalib.1106945
224
Downloads
1,031
Views
Citations
The Influence of Relationship Quality on Electronic Word of Mouth for Mobile Review Site Users in Saudi Arabia Market
(Articles)
Fathia Mohammed Issa
iBusiness
Vol.13 No.4
,November 4, 2021
DOI:
10.4236/ib.2021.134010
318
Downloads
2,032
Views
Citations
RETRACTED:
The Influence Factors of Brand Loyalty: Mobile Phone Industry
(Articles)
Zyeinyelkhaan Khundyz
American Journal of Industrial and Business Management
Vol.8 No.6
,June 27, 2018
DOI:
10.4236/ajibm.2018.86108
1,734
Downloads
6,388
Views
Citations
The Effects of Service Employees’ Emotional Labor on Customer Loyalty in Wealth Management Service Organization
(Articles)
Yunxia Shi
,
Xinxin Bao
,
Chunhao Ma
,
Wenpei Wei
Journal of Service Science and Management
Vol.13 No.3
,June 10, 2020
DOI:
10.4236/jssm.2020.133033
623
Downloads
2,573
Views
Citations
Effect of Service Quality and Brand Image on Repurchase Intention through Word of Mouth at Budget Hotels Airy Rooms
(Articles)
Heri Prabowo
,
Widji Astuti
,
Harianto Respati
Open Journal of Business and Management
Vol.8 No.1
,December 23, 2019
DOI:
10.4236/ojbm.2020.81012
3,713
Downloads
9,230
Views
Citations
This article belongs to the Special Issue on
Consumer Behavior, Business and Marketing
Improve Communication Quality by Understanding Customer Switching Behavior in China’s Telecom Sector
(Articles)
Salman Awan
,
Yanxia Cheng
iBusiness
Vol.8 No.4
,November 14, 2016
DOI:
10.4236/ib.2016.84008
2,000
Downloads
4,285
Views
Citations
Internal Marketing and Customer Loyalty: A Dyadic Analysis
(Articles)
Hayat Muhammad Awan
,
Ahmad Nabeel Siddiquei
,
Aneela Jabbar
,
Muhammad Abrar
,
Sajjad Ahmad Baig
Journal of Service Science and Management
Vol.8 No.2
,April 8, 2015
DOI:
10.4236/jssm.2015.82024
6,270
Downloads
10,826
Views
Citations
The Mediating Role of Customer Trust on Customer Loyalty
(Articles)
Nha Nguyen
,
André Leclerc
,
Gaston LeBlanc
Journal of Service Science and Management
Vol.6 No.1
,March 25, 2013
DOI:
10.4236/jssm.2013.61010
22,673
Downloads
42,950
Views
Citations
A Review of Corporate Social Responsibility and Its Relationship with Customer Satisfaction and Corporate Image
(Articles)
Bruce Emmanuel
,
Owusu-Ansah Priscilla
Open Journal of Business and Management
Vol.10 No.2
,March 9, 2022
DOI:
10.4236/ojbm.2022.102040
1,671
Downloads
11,597
Views
Citations
Service Robots—An Innovative Sustainability in Rural Banking
(Articles)
Ravi Hariharan
,
Radhakrishna Vedapradha
,
Elango Sudha
,
Krishnamurthi Subramani
,
Venkoba Rao Divyashree
Journal of Service Science and Management
Vol.16 No.4
,August 29, 2023
DOI:
10.4236/jssm.2023.164026
137
Downloads
713
Views
Citations
A Study on the Impact of Logistics Service Quality on the Satisfaction and Loyalty of E-Shoppers in Egypt
(Articles)
Lobna Hafez
,
Eman Elakkad
,
Mohamed Gamil
Open Journal of Business and Management
Vol.9 No.5
,September 23, 2021
DOI:
10.4236/ojbm.2021.95133
1,612
Downloads
11,241
Views
Citations
Customer Care Management Model for Service Industry
(Articles)
Muthuswamy Shanmugaraja
,
Muthusamy Nataraj
,
Nallasamy Gunasekaran
iBusiness
Vol.2 No.2
,June 12, 2010
DOI:
10.4236/ib.2010.22018
10,230
Downloads
20,217
Views
Citations
Critique of the Linear-Compensatory Approach in Customer Satisfaction Measurement: An Empirical Study
(Articles)
Pushkal Kr. Pandey
,
Sandra Moffett
,
Rodney McAdam
Theoretical Economics Letters
Vol.9 No.4
,April 30, 2019
DOI:
10.4236/tel.2019.94078
796
Downloads
2,165
Views
Citations
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