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DOI
Author
Journal
Affiliation
ISSN
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Mining Profitability of Telecommunication Customers Using K-Means Clustering
(Articles)
Hasitha Indika Arumawadu
,
R. M. Kapila Tharanga Rathnayaka
,
S. K. Illangarathne
Journal of Data Analysis and Information Processing
Vol.3 No.3
,August 21, 2015
DOI:
10.4236/jdaip.2015.33008
4,432
Downloads
6,532
Views
Citations
Social Media Monitoring (SMM) with CRM in Symantec
(Articles)
Lixi Yin
Open Journal of Business and Management
Vol.6 No.2
,April 27, 2018
DOI:
10.4236/ojbm.2018.62030
1,031
Downloads
2,655
Views
Citations
Supply Chain Integration and Customer Relationship Management in the Airline Logistics
(Articles)
Muhammad Alshurideh
,
Nizar M. Alsharari
,
Barween Al Kurdi
Theoretical Economics Letters
Vol.9 No.2
,February 27, 2019
DOI:
10.4236/tel.2019.92028
9,664
Downloads
22,730
Views
Citations
This article belongs to the Special Issue on
Consumer Behavior Research
The Effects of Service Employees’ Emotional Labor on Customer Loyalty in Wealth Management Service Organization
(Articles)
Yunxia Shi
,
Xinxin Bao
,
Chunhao Ma
,
Wenpei Wei
Journal of Service Science and Management
Vol.13 No.3
,June 10, 2020
DOI:
10.4236/jssm.2020.133033
623
Downloads
2,567
Views
Citations
Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations
(Articles)
Nanyama Inyo
,
Wainaina Githii
Journal of Service Science and Management
Vol.15 No.3
,June 30, 2022
DOI:
10.4236/jssm.2022.153014
344
Downloads
2,928
Views
Citations
Strategies for Enrollment Managers at Historically Black Colleges and Universities: A Single Case Study
(Articles)
Johnny B. McDonald
,
Charles R. Needham
Open Journal of Business and Management
Vol.8 No.3
,May 29, 2020
DOI:
10.4236/ojbm.2020.83084
821
Downloads
2,459
Views
Citations
Data Mining and Exploratory Data Analysis for the Evaluation of Job Satisfaction
(Articles)
Rosaria Lombardo
,
Ermelinda Della Valle
iBusiness
Vol.3 No.4
,December 9, 2011
DOI:
10.4236/ib.2011.34050
5,973
Downloads
11,178
Views
Citations
Cost-Benefit Analysis of Computer-Aided Technology Customization Projects
(Articles)
Samar K. Saha
Open Journal of Business and Management
Vol.5 No.2
,April 14, 2017
DOI:
10.4236/ojbm.2017.52024
1,749
Downloads
3,017
Views
Citations
The Development of Services in Customer Relationship Management (CRM) Environment from ‘Technology’ Perspective
(Articles)
Gaurav K. Agrawal
,
Daniel Berg
Journal of Service Science and Management
Vol.2 No.4
,December 15, 2009
DOI:
10.4236/jssm.2009.24052
9,187
Downloads
16,275
Views
Citations
Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park
(Articles)
Qian Xu
,
Kexiang Wu
Journal of Service Science and Management
Vol.11 No.4
,August 29, 2018
DOI:
10.4236/jssm.2018.114032
987
Downloads
2,294
Views
Citations
Supplier Relationship Management: Small, Non-Replaceable Suppliers and Close Customer-Supplier Relationships
(Articles)
Gerhard Lechner
Open Journal of Business and Management
Vol.7 No.3
,July 26, 2019
DOI:
10.4236/ojbm.2019.73099
1,366
Downloads
4,287
Views
Citations
This article belongs to the Special Issue on
Business Economics
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia
(Articles)
Bernardus Franco Maseke
,
Bongani Nyathi
Open Access Library Journal
Vol.8 No.1
,January 29, 2021
DOI:
10.4236/oalib.1106945
221
Downloads
1,015
Views
Citations
Business Continuity Management in a Time of Crisis: Emerging Trends for Commercial Banks in Zimbabwe during and Post the Covid-19 Global Crisis
(Articles)
Taurai Muparadzi
,
Letwin Rodze
Open Journal of Business and Management
Vol.9 No.3
,May 21, 2021
DOI:
10.4236/ojbm.2021.93063
869
Downloads
5,348
Views
Citations
Supply Chain Management: Empirical Case Study of a Small-Scale Manufacturing Company in Nigeria
(Articles)
Samuel Dayo Odusina
Open Journal of Business and Management
Vol.10 No.4
,June 9, 2022
DOI:
10.4236/ojbm.2022.104085
342
Downloads
2,350
Views
Citations
Inventory Management and the Performance of Listed Manufacturing Firms in Ghana
(Articles)
Rose Yankah
,
Francis Osei
,
Samuel Owusu-Mensah
,
Poku Julia Agyapong
Open Journal of Business and Management
Vol.10 No.5
,September 23, 2022
DOI:
10.4236/ojbm.2022.105132
470
Downloads
4,691
Views
Citations
The Transfer of Knowledge between Younger and Older Employees in the Health and Medical Care: An Intervention Study
(Articles)
Emma Nilsson
,
Kerstin Nilsson
Open Journal of Social Sciences
Vol.5 No.7
,July 12, 2017
DOI:
10.4236/jss.2017.57006
1,050
Downloads
2,998
Views
Citations
This article belongs to the Special Issue on
Population Ageing
A Study on Experiential Learning Model of Tourism Management in Higher Education in China: A Case Study of Chongqing Normal University
(Articles)
Cuiping Xu
,
Mei Wang
,
Qixin Luo
,
Yunyao Zhang
Open Journal of Social Sciences
Vol.11 No.3
,March 24, 2023
DOI:
10.4236/jss.2023.113016
143
Downloads
1,053
Views
Citations
Evaluation on Information Technology Service Management Process with AHP
(Articles)
Jiangping Wan
,
Hui Zhang
,
Dan Wan
Technology and Investment
Vol.2 No.1
,February 25, 2011
DOI:
10.4236/ti.2011.21005
9,065
Downloads
16,583
Views
Citations
Customer Needs in Market-Driven Product Development: Product Management and R&D Standpoints
(Articles)
Jukka Majava
,
Jouko Nuottila
,
Harri Haapasalo
,
Kris M. Y. Law
Technology and Investment
Vol.5 No.1
,February 7, 2014
DOI:
10.4236/ti.2014.51003
11,490
Downloads
20,505
Views
Citations
Study on the Grouping of Patients with Chronic Infectious Diseases Based on Data Mining
(Articles)
Min Li
Journal of Biosciences and Medicines
Vol.7 No.11
,November 13, 2019
DOI:
10.4236/jbm.2019.711011
603
Downloads
1,232
Views
Citations
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