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Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery
(Articles)
Jennifer E. Gerow
,
Janis Miller
Journal of Service Science and Management
Vol.3 No.1
,March 26, 2010
DOI:
10.4236/jssm.2010.31001
7,606
Downloads
13,887
Views
Citations
The Mediating Role of Customer Trust on Customer Loyalty
(Articles)
Nha Nguyen
,
André Leclerc
,
Gaston LeBlanc
Journal of Service Science and Management
Vol.6 No.1
,March 25, 2013
DOI:
10.4236/jssm.2013.61010
22,680
Downloads
42,965
Views
Citations
Uncovering Executive Prioritization: Evaluating Customer Value Propositions with the Pairwise Comparison Method
(Articles)
Mika Yrjölä
Journal of Service Science and Management
Vol.8 No.1
,January 21, 2015
DOI:
10.4236/jssm.2015.81001
4,211
Downloads
6,556
Views
Citations
Empirical Study of Influential Factors of Online Customers’ Repurchase Intention
(Articles)
Yuping Li
iBusiness
Vol.8 No.3
,September 13, 2016
DOI:
10.4236/ib.2016.83006
3,663
Downloads
10,825
Views
Citations
Improve Communication Quality by Understanding Customer Switching Behavior in China’s Telecom Sector
(Articles)
Salman Awan
,
Yanxia Cheng
iBusiness
Vol.8 No.4
,November 14, 2016
DOI:
10.4236/ib.2016.84008
2,000
Downloads
4,287
Views
Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin
(Articles)
Muhammed Zakir Hossain
,
Habiba Kibria
,
Saraj Farhana
Journal of Service Science and Management
Vol.10 No.4
,July 25, 2017
DOI:
10.4236/jssm.2017.104029
4,044
Downloads
12,915
Views
Citations
Effect of Customer Citizenship Behavior on Elderly Customer Purchase Intention Based on Value Co-Creation Theory
(Articles)
Yan Huang
,
Feiyan Liu
Open Journal of Business and Management
Vol.7 No.2
,April 4, 2019
DOI:
10.4236/ojbm.2019.72044
979
Downloads
2,522
Views
Citations
Exploring the Value Dimensions and Their Impact on Customer Loyalty in Indian Banking Services
(Articles)
Debajani Sahoo
,
Achyut Telang
Theoretical Economics Letters
Vol.9 No.6
,August 22, 2019
DOI:
10.4236/tel.2019.96123
915
Downloads
2,515
Views
Citations
C2F2C Strategy Development: The Sichuan Fanqing Furniture Industry Company Case Study
(Articles)
Zhong Liang
,
Yin Jin
,
Maria Santos
Open Journal of Social Sciences
Vol.7 No.10
,October 17, 2019
DOI:
10.4236/jss.2019.710006
450
Downloads
1,514
Views
Citations
Customer-Centric Service Provision in Academic Libraries in Universities: Systematic Literature Review
(Articles)
Christine Mayende
,
Fredrick Mzee Awuor
,
Ben Namande
Technology and Investment
Vol.12 No.4
,November 12, 2021
DOI:
10.4236/ti.2021.124013
411
Downloads
2,537
Views
Citations
The Extent of the Impact of Social Responsibility Practices on Customer’s Loyalty: Evidence from Jordanian Telecommunication Companies
(Articles)
Noor Ahmad Mahmood Alkhudierat
Open Access Library Journal
Vol.8 No.12
,December 16, 2021
DOI:
10.4236/oalib.1108170
101
Downloads
766
Views
Citations
A Review of Corporate Social Responsibility and Its Relationship with Customer Satisfaction and Corporate Image
(Articles)
Bruce Emmanuel
,
Owusu-Ansah Priscilla
Open Journal of Business and Management
Vol.10 No.2
,March 9, 2022
DOI:
10.4236/ojbm.2022.102040
1,673
Downloads
11,612
Views
Citations
Service Robots—An Innovative Sustainability in Rural Banking
(Articles)
Ravi Hariharan
,
Radhakrishna Vedapradha
,
Elango Sudha
,
Krishnamurthi Subramani
,
Venkoba Rao Divyashree
Journal of Service Science and Management
Vol.16 No.4
,August 29, 2023
DOI:
10.4236/jssm.2023.164026
137
Downloads
714
Views
Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers?
(Articles)
Mabel Birungi Komunda
,
Aihie Osarenkhoe
Journal of Service Science and Management
Vol.16 No.6
,November 24, 2023
DOI:
10.4236/jssm.2023.166036
69
Downloads
335
Views
Citations
Becoming a culturally competent nurse
(Articles)
Valarie F. Thomas
Open Journal of Nursing
Vol.3 No.8A
,December 30, 2013
DOI:
10.4236/ojn.2013.38A009
4,749
Downloads
7,246
Views
Citations
This article belongs to the Special Issue on
Nursing Quality and Patient Safety
The Impact of Artificial Intelligence on International Trade: Evidence from B2C Giant E-Commerce (Amazon, Alibaba, Shopify, eBay)
(Articles)
Md. Estiak Ibne Monjur
,
Abu Hurira Rifat
,
Md. Rasidul Islam
,
Md. Ratan Bhuiyan
Open Journal of Business and Management
Vol.11 No.5
,September 21, 2023
DOI:
10.4236/ojbm.2023.115132
444
Downloads
3,188
Views
Citations
Practices of Care from Educators at Institutional Shelters for Children
(Articles)
Lilian de Jesus Fontel Cunha Donato
,
Celina Maria Colino Magalhaes
,
Laiane da Silva Corrêa
Psychology
Vol.8 No.8
,June 16, 2017
DOI:
10.4236/psych.2017.88075
1,195
Downloads
1,908
Views
Citations
Nurses’ Care Approach (NCAp): Connecting Differences to Islamic Believer Patients in the Arab World
(Articles)
Jefferson Garcia Guerrero
Open Journal of Nursing
Vol.9 No.3
,March 6, 2019
DOI:
10.4236/ojn.2019.93022
941
Downloads
2,321
Views
Citations
The Experiences of Palliative Care Specialists in Implementing Palliative Care into Their Work Settings in Lusaka, Zambia
(Articles)
Patience Mbozi
,
Elizabeth Namukwaya
,
Joseph Chaila
Health
Vol.11 No.12
,December 30, 2019
DOI:
10.4236/health.2019.1112126
561
Downloads
2,505
Views
Citations
Methodology of Care Humanitude Implementation at an Integrated Continuing Care Unit: Benefits for the Individuals Receiving Care
(Articles)
Liliana Henriques
,
Marília Dourado
,
Rosa Melo
,
João Araújo
,
Mafalda Inácio
Open Journal of Nursing
Vol.10 No.10
,October 29, 2020
DOI:
10.4236/ojn.2020.1010067
849
Downloads
2,369
Views
Citations
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