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Affiliation
ISSN
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Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh
(Articles)
Abbas N. Albarq
American Journal of Industrial and Business Management
Vol.3 No.8
,December 23, 2013
DOI:
10.4236/ajibm.2013.38079
9,411
Downloads
17,422
Views
Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests*
(Articles)
Carlos Alberto Fróes Lima
,
Bernardo Marega Luz
,
Sílvia Tamada Takemoto
,
Paulo Barisson Jr.
,
Roberto Antônio Terencio Tezzin
,
Luciano E. A. Peres
,
Fabiana Nogueira Gamba M. dos Santos
,
Tales Neves Anarelli
,
Andrea Florencio da Silva
Open Journal of Social Sciences
Vol.3 No.10
,October 27, 2015
DOI:
10.4236/jss.2015.310021
4,452
Downloads
5,908
Views
Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters
(Articles)
Yong Zhang
,
Min Hou
,
Hui Li
,
Qiong Yao
American Journal of Industrial and Business Management
Vol.6 No.3
,March 31, 2016
DOI:
10.4236/ajibm.2016.63031
2,516
Downloads
3,791
Views
Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
,April 28, 2018
DOI:
10.4236/ajibm.2018.84070
3,453
Downloads
10,802
Views
Citations
Customers’ Responses to Employee Extra Attention
(Articles)
Yoshimasa Kageyama
,
Albert Barreda
Open Journal of Business and Management
Vol.7 No.1
,November 28, 2018
DOI:
10.4236/ojbm.2019.71004
807
Downloads
1,742
Views
Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
859
Downloads
3,022
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,199
Downloads
13,339
Views
Citations
Social Media and Its Connection to Business Performance—A Literature Review
(Articles)
Bruce Emmanuel
,
Shurong Zhao
,
Sulemana Bankuoru Egala
,
Yegenmuradov Mammet
,
Kweitsu Godson
American Journal of Industrial and Business Management
Vol.12 No.5
,May 19, 2022
DOI:
10.4236/ajibm.2022.125045
901
Downloads
11,796
Views
Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers
(Articles)
Liliane Pasape
iBusiness
Vol.14 No.4
,December 8, 2022
DOI:
10.4236/ib.2022.144019
157
Downloads
1,246
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
99
Downloads
626
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,733
Downloads
9,974
Views
Citations
Innovation in Banking Industry: Achieving Customer Satisfaction
(Articles)
Clement Achimba
,
Jared Opiyo Ongonga
,
Samson Mecha Nyarondia
,
Amembah A. Lamu Amos
,
Michael Okwara
Open Journal of Business and Management
Vol.2 No.4
,August 15, 2014
DOI:
10.4236/ojbm.2014.24031
12,617
Downloads
19,346
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,590
Downloads
9,700
Views
Citations
Formal-Informal Credit Market Interlinkage and Development Policies: A General Equilibrium Analysis
(Articles)
Rakhi Banerjee
,
Ranjanendra Narayan Nag
Modern Economy
Vol.6 No.8
,August 20, 2015
DOI:
10.4236/me.2015.68086
3,954
Downloads
5,486
Views
Citations
The Role of Collateral in Credit Markets
(Articles)
Joseph Atta-Mensah
Journal of Mathematical Finance
Vol.5 No.4
,November 5, 2015
DOI:
10.4236/jmf.2015.54027
4,165
Downloads
7,474
Views
Citations
A Study on the Contributions of PACS towards Inclusive Growth of Rural Economy
(Articles)
Sonali Senapati
,
Asha Bhatia
Theoretical Economics Letters
Vol.8 No.13
,October 12, 2018
DOI:
10.4236/tel.2018.813177
1,468
Downloads
6,572
Views
Citations
This article belongs to the Special Issue on
Economics and Management Strategies
Factors Influencing Credit Decision for Lending SMEs: A Case Study on National Bank of Egypt
(Articles)
Ekhaa Boushnak
,
Mohamed A. Rageb
,
Aiman A. Ragab
,
Ahmed M. Sakr
Open Access Library Journal
Vol.5 No.11
,November 20, 2018
DOI:
10.4236/oalib.1104996
2,895
Downloads
11,664
Views
Citations
Research on P2P Credit Risk Assessment Model Based on RBM Feature Extraction—Take SME Customers as an Example
(Articles)
Jianhui Yang
,
Qiman Li
,
Dongsheng Luo
Open Journal of Business and Management
Vol.7 No.4
,August 7, 2019
DOI:
10.4236/ojbm.2019.74107
706
Downloads
1,955
Views
Citations
Inflation Effects on Finance-Growth Link: A Panel Smooth Transition Approach
(Articles)
Mostafa Sargolzaei
,
Mohammad Mahdi Bahrololoum
American Journal of Industrial and Business Management
Vol.9 No.9
,September 19, 2019
DOI:
10.4236/ajibm.2019.99120
924
Downloads
2,186
Views
Citations
Regulation of Leverage Ratio, Credit Expansion and Credit Risk of Commercial Banks
(Articles)
Lin Li
Open Journal of Social Sciences
Vol.8 No.4
,April 22, 2020
DOI:
10.4236/jss.2020.84027
823
Downloads
2,795
Views
Citations
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