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Research on the Impact of Intelligent Customer Service on Trust Restoration in Service Recovery—Based on the Perspective of Customer Social Mindfulness Perception
(Articles)
Hao Meng
,
Qun Xiao
,
Xueqian Dong
,
Xiaohui Lei
Journal of Service Science and Management
Vol.17 No.2
,April 28, 2024
DOI:
10.4236/jssm.2024.172007
23
Downloads
79
Views
Citations
The Impact of Artificial Intelligence on International Trade: Evidence from B2C Giant E-Commerce (Amazon, Alibaba, Shopify, eBay)
(Articles)
Md. Estiak Ibne Monjur
,
Abu Hurira Rifat
,
Md. Rasidul Islam
,
Md. Ratan Bhuiyan
Open Journal of Business and Management
Vol.11 No.5
,September 21, 2023
DOI:
10.4236/ojbm.2023.115132
436
Downloads
3,151
Views
Citations
Assessing Internal Software Quality Attributes of the Object-Oriented and Service-Oriented Software Development Paradigms: A Comparative Study
(Articles)
Yaser I. Mansour
,
Suleiman H. Mustafa
Journal of Software Engineering and Applications
Vol.4 No.4
,April 29, 2011
DOI:
10.4236/jsea.2011.44027
6,304
Downloads
12,684
Views
Citations
A Generic Service Architecture for Secure Ubiquitous Computing Systems
(Articles)
Shudong Chen
,
Johan Lukkien
,
Richard Verhoeven
Int'l J. of Communications, Network and System Sciences
Vol.5 No.1
,December 31, 2011
DOI:
10.4236/ijcns.2012.51007
4,557
Downloads
8,187
Views
Citations
Customer Care Management Model for Service Industry
(Articles)
Muthuswamy Shanmugaraja
,
Muthusamy Nataraj
,
Nallasamy Gunasekaran
iBusiness
Vol.2 No.2
,June 12, 2010
DOI:
10.4236/ib.2010.22018
10,221
Downloads
20,193
Views
Citations
A Study of the Intervening Effect of Political Stability on the Relationship between Performance Contracting and Measurement, and Public Service Delivery in Kenya
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.4 No.4
,April 25, 2017
DOI:
10.4236/oalib.1103402
738
Downloads
3,130
Views
Citations
Deployment of Soft Skills for Effective Customer Service in the 21
st
Century Library
(Articles)
Adeniran Pauline Oghenekaro
Journal of Computer and Communications
Vol.6 No.3
,March 20, 2018
DOI:
10.4236/jcc.2018.63003
2,349
Downloads
5,696
Views
Citations
An Analysis of Uniqlo’s Management Philosophy and Its Enlightenment to China’s Fast Fashion Brands
(Articles)
Ningbo Wang
,
Chenggang Li
Open Journal of Social Sciences
Vol.6 No.3
,April 9, 2018
DOI:
10.4236/jss.2018.63022
3,329
Downloads
17,830
Views
Citations
Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park
(Articles)
Qian Xu
,
Kexiang Wu
Journal of Service Science and Management
Vol.11 No.4
,August 29, 2018
DOI:
10.4236/jssm.2018.114032
986
Downloads
2,293
Views
Citations
A Study of the Joint Effect of Performance Measurement, Political Stability and Global Competitiveness on Customer Satisfaction
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.5 No.12
,December 27, 2018
DOI:
10.4236/oalib.1104917
364
Downloads
961
Views
Citations
Critique of the Linear-Compensatory Approach in Customer Satisfaction Measurement: An Empirical Study
(Articles)
Pushkal Kr. Pandey
,
Sandra Moffett
,
Rodney McAdam
Theoretical Economics Letters
Vol.9 No.4
,April 30, 2019
DOI:
10.4236/tel.2019.94078
795
Downloads
2,153
Views
Citations
The Roles of Relationships and Service Quality as Drivers of Customer Loyalty: An Empirical Study
(Articles)
Osman Mohamed Ali
Open Journal of Social Sciences
Vol.8 No.4
,April 2, 2020
DOI:
10.4236/jss.2020.84002
1,885
Downloads
6,569
Views
Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia
(Articles)
Bernardus Franco Maseke
,
Bongani Nyathi
Open Access Library Journal
Vol.8 No.1
,January 29, 2021
DOI:
10.4236/oalib.1106945
221
Downloads
1,015
Views
Citations
Influence Mechanism of Leading Customer-Oriented Boundary-Spanning Behavior on Employee Service Performance
(Articles)
Abdoulaye H. Toure
American Journal of Industrial and Business Management
Vol.13 No.11
,November 22, 2023
DOI:
10.4236/ajibm.2023.1311067
109
Downloads
425
Views
Citations
Evaluation on Information Technology Service Management Process with AHP
(Articles)
Jiangping Wan
,
Hui Zhang
,
Dan Wan
Technology and Investment
Vol.2 No.1
,February 25, 2011
DOI:
10.4236/ti.2011.21005
9,064
Downloads
16,581
Views
Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study
(Articles)
Hemaid Alsulami
American Journal of Industrial and Business Management
Vol.11 No.9
,September 18, 2021
DOI:
10.4236/ajibm.2021.119059
545
Downloads
3,442
Views
Citations
Recommender Systems as a Mobile Marketing Service
(Articles)
Donald J. Kridel
,
Daniel R. Dolk
,
David Castillo
Journal of Service Science and Management
Vol.6 No.5A
,December 31, 2013
DOI:
10.4236/jssm.2013.65A004
7,534
Downloads
12,188
Views
Citations
This article belongs to the Special Issue on
Unleashing the Power of Innovation in CDMOs through Customer-Centricity and Culture of Service
(Articles)
Kishore Kumar Hotha
American Journal of Industrial and Business Management
Vol.13 No.4
,April 24, 2023
DOI:
10.4236/ajibm.2023.134016
338
Downloads
1,853
Views
Citations
A Technical Note: Orientation of Cracks and Hydrology in a Shrink-Swell Soil
(Articles)
Takele M. Dinka
,
Robert J. Lascano
Open Journal of Soil Science
Vol.2 No.2
,June 22, 2012
DOI:
10.4236/ojss.2012.22013
5,268
Downloads
8,236
Views
Citations
Statistical Analysis for the Abrasive Wear Behavior of Al 6061
(Articles)
Mohd Shadab Khan
,
Zahir Hasan
,
Yaqoob Ali Ansari
J. of Minerals and Materials Characterization and Eng.
Vol.2 No.4
,July 23, 2014
DOI:
10.4236/jmmce.2014.24034
3,453
Downloads
4,881
Views
Citations
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