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Customer Care Practice and Its Effects in Burundian Private Hospitals
(Articles)
Nduwayo Félicité
,
Maniraho Jules Joseph
,
Habineza Samson
,
Kagayo Asima Sylvie
,
Mbuyu Zaina Marlaine
,
Bashirahishize Firmat
Modern Economy
Vol.14 No.7
,July 14, 2023
DOI:
10.4236/me.2023.147048
65
Downloads
432
Views
Citations
The Impact of Value Perception on Luxury Brand Consumption
(Articles)
Marwa Elgebali
,
Rawia Zaazou
Open Journal of Business and Management
Vol.11 No.5
,September 18, 2023
DOI:
10.4236/ojbm.2023.115126
222
Downloads
1,729
Views
Citations
The Moderating Role of Mood on the Impact of Perceived Satisfaction on Online Product Evaluation
(Articles)
Mohammed Alzanbagi
Open Journal of Business and Management
Vol.12 No.1
,January 18, 2024
DOI:
10.4236/ojbm.2024.121012
45
Downloads
179
Views
Citations
This article belongs to the Special Issue on
Business Strategy & Development
Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery
(Articles)
Jennifer E. Gerow
,
Janis Miller
Journal of Service Science and Management
Vol.3 No.1
,March 26, 2010
DOI:
10.4236/jssm.2010.31001
7,595
Downloads
13,848
Views
Citations
The Mediating Role of Customer Trust on Customer Loyalty
(Articles)
Nha Nguyen
,
André Leclerc
,
Gaston LeBlanc
Journal of Service Science and Management
Vol.6 No.1
,March 25, 2013
DOI:
10.4236/jssm.2013.61010
22,473
Downloads
42,523
Views
Citations
Uncovering Executive Prioritization: Evaluating Customer Value Propositions with the Pairwise Comparison Method
(Articles)
Mika Yrjölä
Journal of Service Science and Management
Vol.8 No.1
,January 21, 2015
DOI:
10.4236/jssm.2015.81001
4,195
Downloads
6,501
Views
Citations
Empirical Study of Influential Factors of Online Customers’ Repurchase Intention
(Articles)
Yuping Li
iBusiness
Vol.8 No.3
,September 13, 2016
DOI:
10.4236/ib.2016.83006
3,628
Downloads
10,669
Views
Citations
Improve Communication Quality by Understanding Customer Switching Behavior in China’s Telecom Sector
(Articles)
Salman Awan
,
Yanxia Cheng
iBusiness
Vol.8 No.4
,November 14, 2016
DOI:
10.4236/ib.2016.84008
1,986
Downloads
4,236
Views
Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin
(Articles)
Muhammed Zakir Hossain
,
Habiba Kibria
,
Saraj Farhana
Journal of Service Science and Management
Vol.10 No.4
,July 25, 2017
DOI:
10.4236/jssm.2017.104029
4,016
Downloads
12,758
Views
Citations
Effect of Customer Citizenship Behavior on Elderly Customer Purchase Intention Based on Value Co-Creation Theory
(Articles)
Yan Huang
,
Feiyan Liu
Open Journal of Business and Management
Vol.7 No.2
,April 4, 2019
DOI:
10.4236/ojbm.2019.72044
964
Downloads
2,465
Views
Citations
Exploring the Value Dimensions and Their Impact on Customer Loyalty in Indian Banking Services
(Articles)
Debajani Sahoo
,
Achyut Telang
Theoretical Economics Letters
Vol.9 No.6
,August 22, 2019
DOI:
10.4236/tel.2019.96123
904
Downloads
2,479
Views
Citations
C2F2C Strategy Development: The Sichuan Fanqing Furniture Industry Company Case Study
(Articles)
Zhong Liang
,
Yin Jin
,
Maria Santos
Open Journal of Social Sciences
Vol.7 No.10
,October 17, 2019
DOI:
10.4236/jss.2019.710006
447
Downloads
1,491
Views
Citations
Customer-Centric Service Provision in Academic Libraries in Universities: Systematic Literature Review
(Articles)
Christine Mayende
,
Fredrick Mzee Awuor
,
Ben Namande
Technology and Investment
Vol.12 No.4
,November 12, 2021
DOI:
10.4236/ti.2021.124013
401
Downloads
2,476
Views
Citations
The Extent of the Impact of Social Responsibility Practices on Customer’s Loyalty: Evidence from Jordanian Telecommunication Companies
(Articles)
Noor Ahmad Mahmood Alkhudierat
Open Access Library Journal
Vol.8 No.12
,December 16, 2021
DOI:
10.4236/oalib.1108170
96
Downloads
740
Views
Citations
A Review of Corporate Social Responsibility and Its Relationship with Customer Satisfaction and Corporate Image
(Articles)
Bruce Emmanuel
,
Owusu-Ansah Priscilla
Open Journal of Business and Management
Vol.10 No.2
,March 9, 2022
DOI:
10.4236/ojbm.2022.102040
1,624
Downloads
11,237
Views
Citations
Service Robots—An Innovative Sustainability in Rural Banking
(Articles)
Ravi Hariharan
,
Radhakrishna Vedapradha
,
Elango Sudha
,
Krishnamurthi Subramani
,
Venkoba Rao Divyashree
Journal of Service Science and Management
Vol.16 No.4
,August 29, 2023
DOI:
10.4236/jssm.2023.164026
124
Downloads
650
Views
Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers?
(Articles)
Mabel Birungi Komunda
,
Aihie Osarenkhoe
Journal of Service Science and Management
Vol.16 No.6
,November 24, 2023
DOI:
10.4236/jssm.2023.166036
63
Downloads
302
Views
Citations
The Impact of Artificial Intelligence on International Trade: Evidence from B2C Giant E-Commerce (Amazon, Alibaba, Shopify, eBay)
(Articles)
Md. Estiak Ibne Monjur
,
Abu Hurira Rifat
,
Md. Rasidul Islam
,
Md. Ratan Bhuiyan
Open Journal of Business and Management
Vol.11 No.5
,September 21, 2023
DOI:
10.4236/ojbm.2023.115132
415
Downloads
2,978
Views
Citations
E-Governance for Improved Public Service Delivery in Fiji
(Articles)
Rafia NAZ
Journal of Service Science and Management
Vol.2 No.3
,September 10, 2009
DOI:
10.4236/jssm.2009.23023
9,600
Downloads
20,469
Views
Citations
Intelligent Supply Chain Management
(Articles)
Mohammad Zubair Khan
,
Omar Al-Mushayt
,
Jahangir Alam
,
Jorair Ahmad
Journal of Software Engineering and Applications
Vol.3 No.4
,May 6, 2010
DOI:
10.4236/jsea.2010.34045
9,612
Downloads
20,682
Views
Citations
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