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ISSN
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Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
6,817
Downloads
7,823
Views
Citations
The Impact of Brand Image on Consumer Behavior: A Literature Review
(Articles)
Yi Zhang
Open Journal of Business and Management
Vol.3 No.1
,January 16, 2015
DOI:
10.4236/ojbm.2015.31006
60,333
Downloads
82,895
Views
Citations
A Data Mining Based Approach to Customer Behaviour in an Electronic Settings
(Articles)
A. Tope-Oke
,
C. A. Afolalu
,
O. Omofade
Journal of Computer and Communications
Vol.7 No.5
,May 31, 2019
DOI:
10.4236/jcc.2019.75004
476
Downloads
1,129
Views
Citations
The Path and Mechanism of the Influence of Social Capital on Customer Citizenship Behavior in Virtual Community Environment
(Articles)
Hongyu Liu
American Journal of Industrial and Business Management
Vol.10 No.6
,June 10, 2020
DOI:
10.4236/ajibm.2020.106074
150
Downloads
452
Views
Citations
Improve Communication Quality by Understanding Customer Switching Behavior in China’s Telecom Sector
(Articles)
Salman Awan
,
Yanxia Cheng
iBusiness
Vol.8 No.4
,November 14, 2016
DOI:
10.4236/ib.2016.84008
1,678
Downloads
2,773
Views
Citations
Effect of Customer Citizenship Behavior on Elderly Customer Purchase Intention Based on Value Co-Creation Theory
(Articles)
Yan Huang
,
Feiyan Liu
Open Journal of Business and Management
Vol.7 No.2
,April 4, 2019
DOI:
10.4236/ojbm.2019.72044
448
Downloads
766
Views
Citations
Study on Revenue Management Considering Strategic Customer Behavior
(Articles)
Chuiri Zhou
,
Yu Wu
Journal of Service Science and Management
Vol.4 No.4
,December 7, 2011
DOI:
10.4236/jssm.2011.44058
4,999
Downloads
9,172
Views
Citations
Research on the Later Influential Factors of College Students’ Online Shopping Satisfaction in the Network Building Festival
(Articles)
Tongtong Geng
,
Yifeng Wang
,
Zeyuan Li
Open Journal of Social Sciences
Vol.4 No.3
,March 1, 2016
DOI:
10.4236/jss.2016.43003
3,321
Downloads
4,720
Views
Citations
Factors Affecting Brand Switching Behavior in Telecommunication Industry of Pakistan: A Qualitative Investigation
(Articles)
Muhammad Abdul Rauf Shah
,
Mudassir Husnain
,
Amir Zubairshah
American Journal of Industrial and Business Management
Vol.8 No.2
,February 26, 2018
DOI:
10.4236/ajibm.2018.82022
2,050
Downloads
8,444
Views
Citations
Research on the Impact of Online Service Remedy on Customer Interactive Behavior in Virtual Brand Community
(Articles)
Hai Hu
,
Dongpu Li
Open Journal of Business and Management
Vol.7 No.1
,January 3, 2019
DOI:
10.4236/ojbm.2019.71010
531
Downloads
806
Views
Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry
(Articles)
Congjie Yang
,
Jingyin He
American Journal of Industrial and Business Management
Vol.8 No.3
,March 30, 2018
DOI:
10.4236/ajibm.2018.83053
646
Downloads
1,198
Views
Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience
(Articles)
Bin Yang
,
Jian Xue
American Journal of Industrial and Business Management
Vol.10 No.2
,February 20, 2020
DOI:
10.4236/ajibm.2020.102025
377
Downloads
894
Views
Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach
(Articles)
Michele Gorgoglione
,
Umberto Panniello
Journal of Intelligent Learning Systems and Applications
Vol.3 No.2
,April 8, 2011
DOI:
10.4236/jilsa.2011.32011
7,952
Downloads
14,772
Views
Citations
This article belongs to the Special Issue on
Intelligent Learning Systems in Banking and Finance
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market
(Articles)
Aiwu Cheng
,
Lei Han
,
Cheng Cao
Journal of Service Science and Management
Vol.4 No.2
,June 16, 2011
DOI:
10.4236/jssm.2011.42020
7,851
Downloads
14,530
Views
Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors
(Articles)
Sinan Kufeoglu
,
Matti Lehtonen
Engineering
Vol.5 No.10A
,October 24, 2013
DOI:
10.4236/eng.2013.510A006
3,250
Downloads
4,757
Views
Citations
This article belongs to the Special Issue on
Power and Electrical Engineering
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh
(Articles)
Abbas N. Albarq
American Journal of Industrial and Business Management
Vol.3 No.8
,December 23, 2013
DOI:
10.4236/ajibm.2013.38079
7,286
Downloads
11,462
Views
Citations
Study on Effects of Regulation by Switching Costs in Mobile Communication Consumption of College Students
(Articles)
Ninghui Xie
,
Chunyu Zhao
,
Defeng Yang
Journal of Service Science and Management
Vol.7 No.6
,December 16, 2014
DOI:
10.4236/jssm.2014.76041
2,907
Downloads
3,457
Views
Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests*
(Articles)
Carlos Alberto Fróes Lima
,
Bernardo Marega Luz
,
Sílvia Tamada Takemoto
,
Paulo Barisson Jr.
,
Roberto Antônio Terencio Tezzin
,
Luciano E. A. Peres
,
Fabiana Nogueira Gamba M. dos Santos
,
Tales Neves Anarelli
,
Andrea Florencio da Silva
Open Journal of Social Sciences
Vol.3 No.10
,October 27, 2015
DOI:
10.4236/jss.2015.310021
4,080
Downloads
4,789
Views
Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters
(Articles)
Yong Zhang
,
Min Hou
,
Hui Li
,
Qiong Yao
American Journal of Industrial and Business Management
Vol.6 No.3
,March 31, 2016
DOI:
10.4236/ajibm.2016.63031
2,180
Downloads
2,654
Views
Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
,April 28, 2018
DOI:
10.4236/ajibm.2018.84070
1,599
Downloads
4,230
Views
Citations
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