Journal of Service Science and Management

Volume 4, Issue 2 (June 2011)

ISSN Print: 1940-9893   ISSN Online: 1940-9907

Google-based Impact Factor: 1.24  Citations  h5-index & Ranking

Information Technology Adoption and Assimilation : Towards a Research Framework for Service Sector SMEs

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DOI: 10.4236/jssm.2011.42018    8,652 Downloads   16,505 Views  Citations

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ABSTRACT

Information technologies (IT) have become one of the most important infrastructural elements for SMEs in service in-dustries. Now, these firms show specific characteristics and behaviours with regard to adopting and assimilating IT. These specificities have not been taken into account however in formulating a research framework or programme on the adoption and assimilation of IT in service SMEs. The present study thus seeks to fill this void. After reviewing the literature on IT in the services sector, the antecedents of IT adoption and assimilation in the context of service SMEs are identified and integrated within a research framework. This framework is then applied to generate a set of twenty-two salient propositions for future research on IT adoption and assimilation in service sector SMEs.

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S. Uwizeyemungu and L. Raymond, "Information Technology Adoption and Assimilation : Towards a Research Framework for Service Sector SMEs," Journal of Service Science and Management, Vol. 4 No. 2, 2011, pp. 141-157. doi: 10.4236/jssm.2011.42018.

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