American Journal of Industrial and Business Management

Vol.8 No.3(2018), Paper ID 83512, 10 pages

DOI:10.4236/ajibm.2018.83054

 

The Impact of Complaints between Frontline Service Employees on Consumers—Based on Critical Incident Technique

 

Jihua Zhang, Ningning Wang

 

School of Management, Jinan University, Guangzhou, China
School of Management, Jinan University, Guangzhou, China

 

Copyright © 2018 Jihua Zhang, Ningning Wang et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

 

How to Cite this Article

Zhang, J. and Wang, N. (2018) The Impact of Complaints between Frontline Service Employees on Consumers—Based on Critical Incident Technique. American Journal of Industrial and Business Management, 8, 793-802. doi: 10.4236/ajibm.2018.83054.
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