Open Journal of Social Sciences

Vol.2 No.4(2014), Paper ID 44470, 7 pages

DOI:10.4236/jss.2014.24028

 

Service Quality, Relationship Quality and Customer Loyalty (Case Study: Banking Industry in Iran)

 

Leila Rahmani-Nejad, Zahra Firoozbakht, Amin Taghipoor

 

Faculty of Accounting and Management, School of Financial Management, University of Sistan and Baluchestan, Zahedan, Iran
Department of Business Administration, Karaj Payamnur University, Tehran, Iran
Faculty of Technology & Engineering, School of Civil Engineering Construction Engineering Management, Islamic Azad University of Science and Research of Isfahan, Isfahan, Iran

 

Copyright © 2014 Leila Rahmani-Nejad, Zahra Firoozbakht, Amin Taghipoor et al. This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

 

How to Cite this Article


Rahmani-Nejad, L. , Firoozbakht, Z. and Taghipoor, A. (2014) Service Quality, Relationship Quality and Customer Loyalty (Case Study: Banking Industry in Iran). Open Journal of Social Sciences, 2, 262-268. doi: 10.4236/jss.2014.24028.

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