Login
Login
切换导航
Home
Articles
Journals
Books
News
About
Services
Submit
Home
Journal
Citations
Journals Menu
Articles
Archive
Indexing
Aims & Scope
Editorial Board
For Authors
Publication Fees
Open Special Issues
Published Special Issues
Special Issues Guideline
Follow SCIRP
Contact us
+1 323-425-8868
customer@scirp.org
+86 18163351462(WhatsApp)
1655362766
Paper Publishing WeChat
Journal of Service Science and Management
Submission
Journal of Service Science and Management
ISSN Print:
1940-9893
ISSN Online:
1940-9907
www.scirp.org/journal/jssm
E-mail:
jssm@scirp.org
Google-based Impact Factor:
1.24
Citations
h5
-index & Ranking
Journals Menu
Articles
Archive
Indexing
Aims & Scope
Editorial Board
For Authors
Publication Fees
"
Exploring the Impact of Switching Costs on Customer Retention in the Technology Standard Competition Market
"
written by
Yong Zhang, Xi Chen, Yuhong Zhao, Qiong Yao
,
published by
Journal of Service Science and Management
,
Vol.7 No.4, 2014
has been cited by the following article(s):
Google Scholar
CrossRef
[1]
Bagaimana Responsivitas dan Biaya Peralihan Mempengaruhi Retensi Pelanggan?
2021
[2]
Analysis of Factors Affecting the Increase of Customer Loyalty in Batik Bogor Tradisiku
Jurnal REKOMEN (Riset Ekonomi Manajemen)
,
2021
[3]
LegalMemory: Diseño de una startup LegalTech
2021
[4]
Plan de Negocio Proyecto de Emprendimiento-Gabilondo Garcia, Maria
2021
[5]
Determinants of consumer leapfrogging, consumer knowledge and intention to leapfrog in mobile phone industry: Selected counties in Kenya
2021
[6]
Kuluttajan vaihtokäyttäytymistä estävät tekijät älypuhelinekosysteemissä
2018
[7]
철도 고객의 유지에 영향을 미치는 만족도와 전환장벽의 관계 탐구
2018
[8]
The effects of switching costs on relational outcomes in the insurance industry
2018
[9]
Pengaruh Customer Satisfaction Terhadap Customer Retention Dengan Switching Barriers Sebagai Variabel Moderating Pada Provider Gsm Xl Axiata Di Surabaya
2017
[10]
PENYUSUNAN STRATEGI PENGEMBANGAN BISNIS PT. PRIMA WISATA DUNIA DALAM UPAYA MEMPERTAHANKAN PELANGGAN
2017
[11]
Determining predictors of customer loyalty in the South African retail banking industry
2017
[12]
THE DETERMINANTS OF LOYALTY: AN ANALYSIS OF PERCEIVED PRICE FAIRNESS AND SERVICE QUALITY MEDIATING BY SATISFACTION (A CASE OF …
2016
[13]
Sudan University of Science & Technology
2016
[14]
THE DETERMINANTS OF LOYALTY: AN ANALYSIS OF PERCEIVED PRICE FAIRNESS AND SERVICE QUALITY MEDIATING BY SATISFACTION (A …
2016
[15]
Geçiş maliyetleri ve ağ etkileri: Ajan temelli hesaplamalı iktisat yaklaşımı
2016
[16]
THE MEDIATING EFFECT OF PERCEIVED VALUE ON THE RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER LOYALTY, SWITCHING COSTS AS …
2016
[1]
Effects of Switching Barriers on Service Recovery: Focusing on the Moderating Effects of Customer Loyalty
Journal of Korea Service Management Society
,
2015
DOI:
10.15706/jksms.2015.16.5.003
Most cited
Most downloaded
E-Mail Alert
JSSM Subscription
Publication Ethics & OA Statement
Frequently Asked Questions
Recommend to Peers
Recommend to Library
Contact us
Disclaimer
History Issue
Open Special Issues
Published Special Issues
Special Issues Guideline
Follow SCIRP
Contact us
+1 323-425-8868
customer@scirp.org
+86 18163351462(WhatsApp)
1655362766
Paper Publishing WeChat
Free SCIRP Newsletters
Home
Journals A-Z
Subject
Books
Sitemap
Contact Us
About SCIRP
Publication Fees
For Authors
Peer-Review Issues
Special Issues
News
Service
Manuscript Tracking System
Subscription
Translation & Proofreading
FAQ
Volume & Issue
Policies
Open Access
Publication Ethics
Preservation
Retraction
Privacy Policy
Copyright © 2006-2024 Scientific Research Publishing Inc. All Rights Reserved.
Top