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The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery
(Articles)
Lishan Su
,
Sekar Raju
,
Russell N. Laczniak
Journal of Service Science and Management
Vol.14 No.1
,February 3, 2021
DOI:
10.4236/jssm.2021.141002
527
Downloads
2,136
Views
Citations
Customer Relationship Management as a Tool for Improving Customer Loyalty in the Banking Industry: An Empirical Study of Guaranty Trust Bank PLC Situated within the Central Business District, FCT Abuja, Nigeria
(Articles)
Yakubu Yari Kate Dazagbyilo
,
Shuiping Shang
,
Obodo Chidiebube Emmanuel
,
Kalissa Fatoumata Kir
Open Journal of Business and Management
Vol.9 No.5
,September 14, 2021
DOI:
10.4236/ojbm.2021.95124
565
Downloads
3,290
Views
Citations
An Analysis of the Impact of Online Banking on Customer Satisfaction in Commercial Banks Based on the TRA Model (A Case Study of Stanbic Bank Lusaka Main Branch)
(Articles)
Jones Kampinda Sambaombe
,
Jackson Phiri
Open Journal of Business and Management
Vol.10 No.1
,January 20, 2022
DOI:
10.4236/ojbm.2022.101022
483
Downloads
5,996
Views
Citations
Study on Impact Factors of China B & B Customer Satisfaction
(Articles)
Heng Gao
,
Xiaoping Tan
American Journal of Industrial and Business Management
Vol.12 No.3
,March 23, 2022
DOI:
10.4236/ajibm.2022.123017
252
Downloads
995
Views
Citations
Research on Theme Park Customer Satisfaction Based on ECSI Model—Taking Shanghai Disneyland as an Example
(Articles)
Chen Liang
,
Chenggang Li
Journal of Service Science and Management
Vol.16 No.1
,February 9, 2023
DOI:
10.4236/jssm.2023.161002
255
Downloads
2,451
Views
Citations
Correlation of Customer Satisfaction and Loyalty: The Heritage Tourism Site of Dongguan Street in Yangzhou, Jiangsu Province, China
(Articles)
Zhide Luo
,
Ador G. Paulino
Journal of Service Science and Management
Vol.16 No.3
,May 5, 2023
DOI:
10.4236/jssm.2023.163011
141
Downloads
792
Views
Citations
Customers Satisfaction on Robots, Artificial Intelligence and Service Automation (RAISA) in the Hotel Industry: A Comprehensive Review
(Articles)
Fei Wu
,
Nadezda Sorokina
,
Eka Diraksa Putra
Open Journal of Business and Management
Vol.11 No.3
,May 31, 2023
DOI:
10.4236/ojbm.2023.113069
399
Downloads
2,445
Views
Citations
The Mediating Effect of Customer Satisfaction on Fintech Literacy and Sustainable Intention of Using Mobile Financial Services
(Articles)
Md. Kamal Uddin
,
Shelina Nasrin
Open Journal of Business and Management
Vol.11 No.5
,September 27, 2023
DOI:
10.4236/ojbm.2023.115138
138
Downloads
735
Views
Citations
Assessing the Effects of the Human Resource Information System on Work Performance at Zesco Limited
(Articles)
Mwambo Shabongo
,
Jackson Phiri
Open Journal of Business and Management
Vol.12 No.2
,March 28, 2024
DOI:
10.4236/ojbm.2024.122059
42
Downloads
229
Views
Citations
Client Consummation and Commitment on JIO Mobile Network in Vellore District: An Economic Analysis
(Articles)
Yoganandham Govindharaj
,
Elanchezhian Govindasamy
,
Govindaraj Arumugam
Journal of Human Resource and Sustainability Studies
Vol.9 No.1
,March 19, 2021
DOI:
10.4236/jhrss.2021.91009
398
Downloads
1,905
Views
Citations
Empirical Study of Influential Factors of Online Customers’ Repurchase Intention
(Articles)
Yuping Li
iBusiness
Vol.8 No.3
,September 13, 2016
DOI:
10.4236/ib.2016.83006
3,655
Downloads
10,785
Views
Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin
(Articles)
Muhammed Zakir Hossain
,
Habiba Kibria
,
Saraj Farhana
Journal of Service Science and Management
Vol.10 No.4
,July 25, 2017
DOI:
10.4236/jssm.2017.104029
4,038
Downloads
12,883
Views
Citations
Customer-Centric Service Provision in Academic Libraries in Universities: Systematic Literature Review
(Articles)
Christine Mayende
,
Fredrick Mzee Awuor
,
Ben Namande
Technology and Investment
Vol.12 No.4
,November 12, 2021
DOI:
10.4236/ti.2021.124013
410
Downloads
2,519
Views
Citations
A Review of Corporate Social Responsibility and Its Relationship with Customer Satisfaction and Corporate Image
(Articles)
Bruce Emmanuel
,
Owusu-Ansah Priscilla
Open Journal of Business and Management
Vol.10 No.2
,March 9, 2022
DOI:
10.4236/ojbm.2022.102040
1,666
Downloads
11,541
Views
Citations
Service Robots—An Innovative Sustainability in Rural Banking
(Articles)
Ravi Hariharan
,
Radhakrishna Vedapradha
,
Elango Sudha
,
Krishnamurthi Subramani
,
Venkoba Rao Divyashree
Journal of Service Science and Management
Vol.16 No.4
,August 29, 2023
DOI:
10.4236/jssm.2023.164026
136
Downloads
702
Views
Citations
Strategies for Enrollment Managers at Historically Black Colleges and Universities: A Single Case Study
(Articles)
Johnny B. McDonald
,
Charles R. Needham
Open Journal of Business and Management
Vol.8 No.3
,May 29, 2020
DOI:
10.4236/ojbm.2020.83084
822
Downloads
2,461
Views
Citations
Improving Service Quality in the Fast-Food Service Industry
(Articles)
Bankole Kumolu-Johnson
Journal of Service Science and Management
Vol.17 No.1
,February 19, 2024
DOI:
10.4236/jssm.2024.171002
274
Downloads
2,452
Views
Citations
Applying the Service-Profit Chain to Internet Service Businesses
(Articles)
Jin-Woo Kim
,
Michael Richarme
Journal of Service Science and Management
Vol.2 No.2
,June 17, 2009
DOI:
10.4236/jssm.2009.22013
6,874
Downloads
13,688
Views
Citations
Data Mining and Exploratory Data Analysis for the Evaluation of Job Satisfaction
(Articles)
Rosaria Lombardo
,
Ermelinda Della Valle
iBusiness
Vol.3 No.4
,December 9, 2011
DOI:
10.4236/ib.2011.34050
5,973
Downloads
11,178
Views
Citations
Applying Self-Organizing Maps Method to Analyze the Corrective Action’s Quality Provided to Customers with Mobile Terminals
(Articles)
Andi Mwegerano
,
Pekka Kytösaho
,
Aulis Tuominen
iBusiness
Vol.4 No.2
,June 20, 2012
DOI:
10.4236/ib.2012.42013
3,497
Downloads
5,942
Views
Citations
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