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Affiliation
ISSN
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An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
884
Downloads
2,772
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,231
Downloads
12,623
Views
Citations
Social Media and Its Connection to Business Performance—A Literature Review
(Articles)
Bruce Emmanuel
,
Shurong Zhao
,
Sulemana Bankuoru Egala
,
Yegenmuradov Mammet
,
Kweitsu Godson
American Journal of Industrial and Business Management
Vol.12 No.5
,May 19, 2022
DOI:
10.4236/ajibm.2022.125045
938
Downloads
11,397
Views
Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers
(Articles)
Liliane Pasape
iBusiness
Vol.14 No.4
,December 8, 2022
DOI:
10.4236/ib.2022.144019
161
Downloads
1,179
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
115
Downloads
715
Views
Citations
A Comparative Analysis of Customer Service Strategies, Challenges and Strives towards Customer Satisfaction: MTN Nigeria and MTN Cameroon Experience
(Articles)
Neba Noela Buwah
Open Journal of Business and Management
Vol.12 No.4
,June 11, 2024
DOI:
10.4236/ojbm.2024.124109
17
Downloads
79
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,753
Downloads
9,798
Views
Citations
Innovation in Banking Industry: Achieving Customer Satisfaction
(Articles)
Clement Achimba
,
Jared Opiyo Ongonga
,
Samson Mecha Nyarondia
,
Amembah A. Lamu Amos
,
Michael Okwara
Open Journal of Business and Management
Vol.2 No.4
,August 15, 2014
DOI:
10.4236/ojbm.2014.24031
12,642
Downloads
15,742
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,601
Downloads
9,321
Views
Citations
Strategies Hospital Manager Use to Improve Customer Services
(Articles)
Delores J. Leonard
,
Charles Needham
Open Journal of Business and Management
Vol.8 No.2
,March 23, 2020
DOI:
10.4236/ojbm.2020.82051
1,407
Downloads
7,706
Views
Citations
On the Value Connotation of MOOC and Value Orientation of Development of Chinese MOOC
(Articles)
Zhaoyang Xu
Open Journal of Social Sciences
Vol.4 No.1
,January 14, 2016
DOI:
10.4236/jss.2016.41002
2,682
Downloads
3,482
Views
Citations
Children Friendship: The Role of Hope in Attributions, Emotions and Expectations
(Articles)
Georgia Stephanou
Psychology
Vol.2 No.8
,November 4, 2011
DOI:
10.4236/psych.2011.28133
5,894
Downloads
12,062
Views
Citations
Racial Differences in Perceived Disorder in Three Gentrifying Neighborhoods
(Articles)
Daniel Monroe Sullivan
,
James D. Bachmeier
Advances in Applied Sociology
Vol.2 No.3
,September 4, 2012
DOI:
10.4236/aasoci.2012.23030
4,598
Downloads
7,539
Views
Citations
An Integrated Statistical Model to Measure Academic Teaching Quality
(Articles)
Paola Cerchiello
,
Paolo Giudici
Open Journal of Statistics
Vol.2 No.5
,December 19, 2012
DOI:
10.4236/ojs.2012.25063
5,787
Downloads
8,580
Views
Citations
The Mediating Effects of Social Support and Coping on the Stress-Depression Relationship in Rural and Urban Adolescents
(Articles)
Einar B. Thorsteinsson
,
Stephanie Mariee Ryan
,
Sigrun Sveinbjornsdottir
Open Journal of Depression
Vol.2 No.1
,February 25, 2013
DOI:
10.4236/ojd.2013.21001
9,047
Downloads
19,663
Views
Citations
Underserved Adolescent Girls’ Physical Activity Intentions and Behaviors: Relationships with the Motivational Climate and Perceived Competence in Physical Education
(Articles)
Alex C. Garn
,
Nate McCaughtry
,
Bo Shen
,
Jeffrey Martin
,
Mariane Fahlman
Advances in Physical Education
Vol.3 No.2
,May 23, 2013
DOI:
10.4236/ape.2013.32018
4,255
Downloads
7,509
Views
Citations
Perceived Health, Physical Activity and Sport among the Elderly of Spain
(Articles)
Rafael Serrano-del-Rosal
,
Lourdes Biedma-Velázquez
,
David Moscoso-Sánchez
,
María Martín-Rodríguez
Advances in Applied Sociology
Vol.3 No.2
,June 14, 2013
DOI:
10.4236/aasoci.2013.32020
4,238
Downloads
6,470
Views
Citations
Corporate Image Cognition Influence Perceived Quality and Purchase Intention Empirical Research
(Articles)
Jing Li
,
Jiang Li
,
Yongbiao Zheng
iBusiness
Vol.5 No.3B
,November 8, 2013
DOI:
10.4236/ib.2013.53B035
5,910
Downloads
8,403
Views
Citations
Khat chewing practice and its perceived health effects among communities of Dera Woreda, Amhara region, Ethiopia
(Articles)
Asmamaw Zeleke
,
Worku Awoke
,
Endalew Gebeyehu
,
Fentie Ambaw
Open Journal of Epidemiology
Vol.3 No.4
,November 21, 2013
DOI:
10.4236/ojepi.2013.34024
7,517
Downloads
13,589
Views
Citations
The Effects of Organizational Politics on Perceived Organizational Justice and Intention to Leave
(Articles)
Nihat Kaya
,
Samet Aydin
,
Ozgur Ayhan
American Journal of Industrial and Business Management
Vol.6 No.3
,March 17, 2016
DOI:
10.4236/ajibm.2016.63022
4,216
Downloads
9,233
Views
Citations
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