Engineering Management Framework to Achieve Safety of a Service of an Organization Based on Social Acceptance

Abstract

We aim at a management framework of an organization in order to achieve its safety in a limited case for a system in-volving the organization for the service, its users and the surrounding society. The proposed framework is possible to allow safety managers to specify tasks involving safety measures based on the concept of “a study of safety”. In the beginning, we discuss the definitions of safety and acceptance, which will be the target of safety management. Next, problems in which the hierarchy of components in the safety systems involves are noted. We then propose the following details of the management framework to achieve the safety of the service of the organization based on acceptance by the surrounding society. Applications of the components in the proposed framework are effectively demonstrated. The shown application can aid in visualizing a way of specification of the proposed concept in a target system.

Share and Cite:

Y. Otsuka and H. Noguchi, "Engineering Management Framework to Achieve Safety of a Service of an Organization Based on Social Acceptance," Open Journal of Safety Science and Technology, Vol. 2 No. 1, 2012, pp. 16-24. doi: 10.4236/ojsst.2012.21003.

Conflicts of Interest

The authors declare no conflicts of interest.

References

[1] T. Kletz, “Learning from Accidents,” 3rd Edition, Gulf Profes-sional Publishing, London, 2001.
[2] J. Reason, “Managing the Risks of Organizational Acci- dents,” Ashgate Publishing Limited, London, 1997.
[3] J. Reason and A. Hobbs, “Manag-ing Maintenance Error a Practical Guide,” Ashgate Publishing Limited, London, 2003.
[4] B. A. Turner, “Man-Made Disas-ters,” Wykeham Publications, London, 1978.
[5] L. Von Ber-talanffy, “General Syetem Theory: Foundations, Development, Applications,” George Braziller, New York, 1968.
[6] R. Axelrod and M. D. Cohen, “Harnessing Complexity: Organiza-tional Implications of a Scientific Frontier,” Simon & Schuster Incorporated, New York, 1999.
[7] Institute of Medicine, “Crossing the Quality of Chasm,” National Academy of Sci-ence, Washington, 2001.
[8] Y. Murakami, “Safety Theory,” Seidosha, Tokyo, 1998.
[9] M. G. Stewart and R .E. Melchers, “Probabilistic Risk Assessment of Engineering Systems,” Chapman & Hall, London, 1996.
[10] K. Tominaga, “A theory of Action and Social System: Toward a Theory of Structure Function-Change,” University of Tokyo Press, Tokyo, 1995.
[11] M. Mukaidono, “Mechanical System Safety Tech-niques in Globalization Period,” The Nikkan Kogyo Shimbun Limited, Tokyo, 2000.
[12] C. D. Reese, “Accident/Incident Prevention Techniques,” 2nd Edition, Taylor & Francis, New York, 2001. doi:10.1201/9780203472101
[13] F. W. Guldenmund, “The Nature of Safety Culture: A Review of Theory and Research,” Safety Science, Vol. 34, No. 1-3, 2000, pp.215-257. doi:10.1016/S0925-7535(00)00014-X
[14] J. N. Sorensen, “Safety Culture: A Survey of the State-of- the-Art,” Reliability Engineering & System Safety, Vol. 76, No. 2, 2002, pp.189-204. doi:10.1016/S0951-8320(02)00005-4
[15] M. G. Morgan, et al., “Risk Communication: A Mental Model Approach,” Cam-bridge University Press, London, 2002.
[16] S. Gunderson, “A Review of Organizational Factors and Maturity Measures for System Safety Analysis,” System Engineering, Vol. 83, No. 3, 2005, pp. 234-244. doi:10.1002/sys.20033
[17] L. Beltracchi, “Plant and Safety System Model,” Reliability Engineering & System Safety, Vol. 64, No. 2, 1999, pp. 317-324. doi:10.1016/S0951-8320(98)00071-4
[18] G. D. Edkins, “The Indicate Safety Program: Evaluation of a Method to Proactively Improve Airline Safety Performance,” Safety Science, Vol. 30, No. 3, 1998, pp. 275- 295. doi:10.1016/S0925-7535(98)00049-6
[19] H. Horii, “Social Techniques for Safety and Security,” University of Tokyo Press, Tokyo, 2006.
[20] G. Taguchi, “Quality Engineering in Produc-tion Systems,” McGraw-Hill, New York, 1988.
[21] P. Slovic, “The Perception of Risk,” Earthscan Publication Limited, London, 2000.
[22] S. Wolfram, “A New Kind of Science,” Wolfram Media Incorporated, Champaign, 2002.
[23] Y. Otsuka, T. Yoshimura and H. Noguchi, “Quantitative System Management with Hierarchized Cellular Automata,” Transactions of the Japan Society of Mechanical Engineers Part C, Vol. 69, No. 688, 2003, pp. 3422-3430. doi:10.1299/kikaic.69.3422
[24] Y. Otsuka, J. Ayuzawa and H. Noguchi, “Quantitative Prediction for Acceptance Limit Value to Society for the Service Quality of an Independent System,” Simulation Modelling Practice and Theory, Vol. 15, No. 9, 2007, pp. 1103-1119. doi:10.1016/j.simpat.2007.07.004
[25] Y. Otsuka, T. Abe, H. Noguchi and A. Makinouchi, “Development of Incident Report Database for Organizational Learning,” Transactions of the Society of Instrument and Control Engineers, Vol. 45, No. 2, 2009, pp. 120-126.
[26] Y. Otsuka, J. Ayuzawa and H. Nogu-chi, “Proposal for a Quantitative Indicator for a Shape Pattern in a Damage Distribution of Incident Reporting and Its Utiliza-tion Concept,” Transactions of the Japan Society of Mechanical Engineers Part C, Vol. 74, No. 740, 2008, pp. 251-259.
[27] Y. Otsuka, J. Ayuzawa, M. Akiyoshi and H. Noguchi, “Improve-ment Framework for Safety Rule Using Incident Reporting and Worker’s Practical Heuristics (Empirical Consideration in Pa-tient Safety Management),” Transactions of the Japan Society of Mechanical Engineers Part C, Vol. 74, No. 740, 2008 , pp. 260-267.
[28] Y. Otsuka, H. Shimzu and H. Noguchi, “Effica-cious Design Review Process Including On-the-Job Training in Finding Misunderstand Errors,” International Journal of Reli-ability, Quality and Safety Engineering, Vol. 16, No. 3, 2009, pp. 281-302. doi:10.1142/S021853930900340X
[29] Y. Otsuka, R. Misawa, H. Yamaguchi and H. Noguchi, “A Con-sideration for Using Workers’ Heuristics to Improve Safety Rules Based on Relationships between Crea- tive mental Sets and Rule-Violating Actions,” Safety Science, Vol. 48, No. 7, 2010, pp. 878-884. doi:10.1016/j.ssci.2010.01.023
[30] A. R. Hale and P. Swuste, “Safety Rule: Procedural Freedom or Action Constraint?” Safety Science, Vol. 29, No. 3, 1998, pp. 163-177. doi:10.1016/S0925-7535(98)00020-4
[31] H. A. Simon, “Sci-ences of Artificial,” 2nd Edition, Massachusetts Institute of Technology Press, Cambridge, 1981.
[32] P. Checkland and J. Scholes, “Soft Systems Methodology in Action,” John Wiley & Sons Limited, Sussex, 1990.

Copyright © 2024 by authors and Scientific Research Publishing Inc.

Creative Commons License

This work and the related PDF file are licensed under a Creative Commons Attribution 4.0 International License.