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IT Project Environment Factors Affecting Requirements Analysis in Service Provisioning for the Greek Banking Sector

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DOI: 10.4236/jsea.2010.39100    4,498 Downloads   9,232 Views   Citations

ABSTRACT

The research undertaken within a Greek IT organisation specialising in service provisioning to the Greek banking sector discusses the various aspects of a number of identified environment factors within five distinct IT projects which affect the requirements analysis phase. Project Management (PMBOK® Guide 4th ed.), IT Service Management (ITIL® v3) and Business Analysis (BABOK® Guide 2.0) framework practices applied to the various IT projects are highlighted in regard to improved activity execution. Project issue management, stakeholder management, time management, resources management, communication management and risk management aspects are presented. These are then linked to the identified environment factors so as to indicate the adaptability of an IT support team to changing environment factors in IT project environments and how the fulfilment of these factors can significantly contribute to effective requirements analysis and enhance the requirements management cycle.

Conflicts of Interest

The authors declare no conflicts of interest.

Cite this paper

K. Maroukian, "IT Project Environment Factors Affecting Requirements Analysis in Service Provisioning for the Greek Banking Sector," Journal of Software Engineering and Applications, Vol. 3 No. 9, 2010, pp. 858-868. doi: 10.4236/jsea.2010.39100.

References

[1] Office of Government Commerce, ITIL v3–IT Service Management Core Books, TSO, 2007.
[2] Project Management Institute, “A Guide to the Project Management Body of Knowledge,” 4th Edition, Project Management Institute, 2008.
[3] B. Hughes, R. Ireland, B. West, N. Smith and D. I. Shepherd, “Project Management for IT Related Projects,” British Computer Society in Association with Biddles Ltd., London, 2004.
[4] IIBA, “A Guide to the Business Analysis Body of Knowledge (BABOK Guide),” International Institute of Business Analysis, 2009.
[5] P. Wheatcroft, “World Class IT Service Delivery,” British Computer Society in Association with CAPDM, London, 2007.
[6] J. Robertson and S. Robertson, “Mastering the Requirements Process,” 2nd Edition, Addison Wesley, Reading, 2006.
[7] E. Harrin, “Project Management in the Real World,” British Computer Society in association with CAPDM 2007.

  
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