Kroll, P.I.A. (2011) What Makes E-Government a Satisfying Place for Employment? An Internal Perspective on Service. Doctoral Thesis, University of Twente, Enschede.
http://essay.utwente.nl/61290/1/Kroll_Pia_-s_1027158_scriptie.pdf

has been cited by the following article:

• TITLE: Job Satisfaction of Employees Undergoing Public Sector Reform in Fiji

  AUTHORS: Gurmeet Singh, Neale J. Slack

  KEYWORDS: Job Satisfaction, Workforce Environment, Job Analysis, State Owned Enterprise (SOE)

  JOURNAL NAME: Theoretical Economics Letters, Vol.6 No.2, April 28, 2016

  ABSTRACT: This study analyses job satisfaction in the Maritime Safety Authority of Fiji (MSAF), a public sector entity undergoing reform. Results of this study determine that the level of MSAF employee job satisfaction by dimension was predominantly low; employees had a low level of intrinsic satisfaction, an average level of extrinsic satisfaction, and a low level of general satisfaction; and employees’ level of job satisfaction was significantly lower than the reference group. This research makes its theoretical contribution primarily to the literature on public service job satisfaction, and to the scarce theoretical strands relating to public service safety organisations. A practical outcome of this research is its contribution towards ongoing public sector reforms in Fiji in general and MSAF and the maritime industry in particular.