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Bolton, R.N., Parasuraman, A., Hoefnagels, A., Migchels, N., Kabadayi, S., Gruber, T., et al. (2013) Understanding Generation Y and Their Use of Social Media: A Review and Research Agenda. Journal of Service Management, 24, 245-267.
https://doi.org/10.1108/09564231311326987

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