TITLE:
Research on Certification Standards of LSQ
AUTHORS:
Fang Wang, Yangyang Hu
KEYWORDS:
LSQ, Certification, LSQ Certification Standards
JOURNAL NAME:
American Journal of Industrial and Business Management,
Vol.6 No.8,
August
29,
2016
ABSTRACT: With the
rapid development of the logistics industry, improving the logistics service
quality (LSQ) has become the most important means to achieve the competitive
advantage for many logistics enterprises. At the same time, as the
international prevailing evaluation system, certifications not only are the
basic means of quality management, but also the tools to promote the
development of trade facilitation. This paper analyzes the connotation of LSQ,
and puts forward that for promoting the development of logistics industry and
improving customer satisfaction rate, the quality of logistics service should
also be certified. Based on the analysis of a large number of literatures and practice,
the paper puts forward the construction of LSQ certification standards. Through
the analysis, it is concluded that the LSQ plays an important role in
regulating the logistics market, improving the competitiveness of enterprises,
improving the customer satisfaction rate and avoiding risks.