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Carlisle, R., Tsang, J., Ahmad, N. et al. (2012). Do Actions Speak Louder than Words? Different Effects of Apology and Restitution on Behavioral and Self-Report Measures of Forgiveness. The Journal of Positive Psychology, 7, 294-305.
http://dx.doi.org/10.1080/17439760.2012.690444

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