J. K. Henderson, “Evaluating public Relations Effectiveness in a Health Care Setting. The Identification of Communication Assets and Liabilities via a Communication Audit,” Journal of Health and Human Services Administration, Vol. 28, No. 2, 2005, pp. 282-322.

has been cited by the following article:

• TITLE: Improving High-Tech Product Development through Communication Audits

  AUTHORS: Mirja Vaananen, Pekka Belt, Janne Harkonen, Matti Mottonen

  KEYWORDS: Communication; Employee Communication; Internal Communication; Communication Audit Methods; Productivity; Performance

  JOURNAL NAME: Technology and Investment, Vol.3 No.1, February 24, 2012

  ABSTRACT: Functional communication is a necessity to succeed in high technology product development where projects typically are multi-site, multi-cultural, multi-technical, and products are complex. The aim of this study is to clarify what kind of process is suitable for assessing the effectiveness of communication in high-tech product development. Based on the literature analysis, a communication audit process is constructed and tested in five product development projects of different information and communication technology (ICT) companies. Based on test case experiences and analyses, this study proposes a streamlined communication audit process. An outcome of this paper is a streamlined communi-cation audit process that provides benefits for companies, but does not burden the organisation unnecessarily. Man-agers of high-tech companies can utilise the developed process for enhancing communication in their product devel-opment.