TITLE:
Effects of Supply Chain Visibility on Supply Chain Performance in Ghana Health Service: The Case of Kumasi Metro Health Directorate
AUTHORS:
Kwame Asamoah, Emmanuel Asare-Bediako, Adu-Poku Jacqueline
KEYWORDS:
Supply Chain, Supply Chain Visibility, Bottlenecks in SCV, Supply Chain Performance
JOURNAL NAME:
Open Journal of Business and Management,
Vol.11 No.2,
February
20,
2023
ABSTRACT: The integration of supply chain visibility has
become very necessary in today’s corporate world. For quality health delivery
system to be realised, the critical role of supply chain management cannot be
overlooked. This study, which is more of quantitative study examined the
effects of supply chain visibility on supply chain performance of Ghana health
service. The study used Kumasi Metro Health Directorate as the case study and
employed questionnaire to collect data. Both descriptive and inferential
statistics were utilized to analyze the data gathered from the study area.
Additionally, mean and standard deviation as well as frequencies and
percentages were the main descriptive statistics used. Regression analysis was
conducted to establish the effect of SCV on SCP. It was revealed that most
respondents have a fair idea of the strategies being used to implement supply
chain visibility in Kumasi Metro Health directorate. The study identified
exchanging or sharing of information, use of asset status knowledge and improved
electronic dissemination as SCV measures employed at Kumasi Metro Health
Directorate. The findings also revealed that technological constraints, lack of
synergy between automated systems and manual
operations, inconsistencies in the flow of data between stakeholders,
lack of communication between staff and management and budget constraint were
noted as some of the bottlenecks that impede the smooth implementation of SCV
in the Kumasi Metro Health Directorate. It was also found that Supply Chain Visibility
has a positive effect on the supply chain performance of Kumasi Metro Health
directorate. It is therefore recommended that
Kumasi Metro Health directorate adopt effective networking programs as the
basis for enhancing supply chain efficiency and performance.