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Dingley, C., Daugherty, D.K., Derieg, M.K. and Persing, R. (2008) Improving Patient Safety through Provider Communication Strategy Enhancements. In: Henriksen, K., Battles, J.B., Keyes, M.A. and Grady, M.L., Eds., Advances in Patient Safety: New Directions and Alternative Approaches, Vol. 3: Performance and Tools, Agency for Healthcare Research and Quality, Rockville.
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