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Dolan, R., Conduit, J., Frethey-Bentham, C., Fahy, J., & Goodman, S. (2019). Social Media Engagement Behavior: A Framework for Engaging Customers through Social Media Content. European Journal of Marketing, 53, 2213-2243.
https://doi.org/10.1108/EJM-03-2017-0182

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