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Anderson, J. C., Rungtusanatham, M., Schroeder, R. G., & Devaraj, S. (1995). A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings. Decision Sciences, 26, 637-658.
https://doi.org/10.1111/j.1540-5915.1995.tb01444.x

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