TITLE:
How University Teaching Staff Learn from Negative Student Feedback
AUTHORS:
Käthe Schneider, Amine Merve Ercan, Ekin Bayar, Uliana Proskunina
KEYWORDS:
Student Evaluation of Teachers, University Teaching Staff, Grounded Theory, Modes of Learning from Negative Feedback
JOURNAL NAME:
Psychology,
Vol.15 No.9,
September
14,
2024
ABSTRACT: Based on a grounded theory approach, the study investigated how university teaching staff are learning from negative feedback in student evaluations of teachers (SETs). To collect qualitative data semi-structured interviews were conducted with 16 university teaching staff from a German university. Voluntary sampling method was used to select participants with an intention to learn from SETs. The interviews were audio-recorded, transcribed, and analyzed through open, axial and selective coding. The analysis resulted in a typology of four learning modes centered on a newly introduced category of dealing with negative feedback. This typology does not only expand the theoretical knowledge of learning from SETs but also provide valuable insights into differential learning potentials.