Lee, Y.-K., Nam, J.-H., Park, D.-H., & Ah Lee, K. A. (2006). What Factors Influence Customer-Oriented Prosocial Behavior of Customer-Contact Employees? Journal of Services Marketing, 20, 251-264.
https://doi.org/10.1108/08876040610674599

has been cited by the following article:

• TITLE: Job Satisfaction: The Factors That Influence It and Its Impact on Turnover Intention

  AUTHORS: Abdul Rahim Zumrah, Kalsom Ali, Ahmad Najaa Mokhtar

  KEYWORDS: Job Satisfaction, Turnover Intention, Public Sector Organizations, Malaysia

  JOURNAL NAME: Open Journal of Social Sciences, Vol.10 No.2, February 24, 2022

  ABSTRACT: This study is conducted to examine two issues: First, to examine the work environment factors that influence job satisfaction among executive level employees in the public sector organizations in Malaysia; second, to examine the effect of job satisfaction on turnover intention. The data of this study have been collected through survey. The respondents are 212 executive level employees. The data have been analyzed using a structural equation modeling technique. In summary, there are five work environment factors that influence job satisfaction among executive level employees in this context. The factors include perceived organizational support, training, coworker support, participative leadership style and work stress. In addition, this study provides empirical evidence about the role of job satisfaction as a factor that can decrease turnover intention, especially among executive level employees in the public sector organizations in Malaysia.