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https://doi.org/10.1016/j.apm.2009.10.019

has been cited by the following article:

• TITLE: The Handling of “Waiters” Problem by Telecommunication Service Provider: A System Dynamics Approach

  AUTHORS: Mohd Izhan Mohd Yusoff

  KEYWORDS: Queuing Theory, Supply Chain, System Dynamics Methodology

  JOURNAL NAME: Open Journal of Modelling and Simulation, Vol.10 No.2, April 28, 2022

  ABSTRACT: The queueing theory has been used by academicians and practitioners to solve supply chain problems over the years. Here, we propose a system dynamics approach and queuing theory parameters to discover the best method to handle the (supply chain) “Waiters” problem via a telecommunication service provider. We developed more than one system dynamics model and introduced the following parameters: the number of times information about registered waiters and the number of days required for procuring and commissioning the (telecommunication) ports are collected in a month. We found the number of waiting times for the customers is reduced and improved when the above-mentioned first parameter is performed more frequently (i.e., more than once).