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Intelligent Information Management
Submission
Intelligent Information Management
ISSN Print:
2160-5912
ISSN Online:
2160-5920
www.scirp.org/journal/iim
E-mail:
iim@scirp.org
Google-based Impact Factor:
1.6
Citations
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"
Business Process Analysis and Simulation: The Contact Center of a Public Health and Social Information Office
"
written by
Antonio Di Leva, Emilio Sulis, Manuela Vinai
,
published by
Intelligent Information Management
,
Vol.9 No.5, 2017
has been cited by the following article(s):
Google Scholar
CrossRef
[1]
Methods and tools for analysis and management of risks and regulatory compliance in the healthcare sector: the Hospital at Home–HaH
2022
[2]
Optimización de la gestión del proceso de altas de usuarios en la empresa de NG Restaurants SA
2021
[3]
Improving Emergency Department Through Business Process Redesign
2020
[4]
Robotic Process Automation and its effect on contact center agents' work and resourcing
2020
[5]
Business Process Analysis and Change Management: The Role of Material Resource Planning and Discrete-Event Simulation
2020
[6]
A Simulation-Driven Approach to Decision Support in Process Reorganization: A Case Study in Healthcare
Exploring Digital Ecosystems: Organizational and Human Challenges
,
2019
[7]
АВТОМАТИЗИРОВАННАЯ СИСТЕМА УПРАВЛЕНИЯ ЭФФЕКТИВНОСТЬЮ КОНТАКТ-ЦЕНТРА СТРАХОВОЙ КОМПАНИИ
2019
[8]
Gestión por procesos para incrementar la productividad en la fabricación de carrocerías metálicas de la Empresa Voltrailer SAC
2019
[9]
Business Process Analysis and Change Management: The Role of Material Resource Planning and Discrete-Event
… and Human Challenges
,
2019
[10]
Full-Time Employee Optimisation of Emergency Departments
2018
[11]
PUBLIC HEALTH MANAGEMENT FACING DISASTER RESPONSE: A BUSINESS PROCESS SIMULATION PERSPECTIVE
2018
[12]
A Simulation-driven Approach in Risk-aware Business Process Management: A Case Study in Healthcare.
2018
[13]
Analisi dei Processi, Conformità Normativa e Gestione dei Rischi in Ambito Ospedaliero
2018
[14]
Using Simulation in Business Process Analysis and Risk Management: The Blood Bank Case Study
2018
[15]
Business process analysis and change management: the role of material resource planning and discrete-event simulations
2018
[16]
A BPMN Based Notation for the Representation of Workflows in Hospital Protocols
Journal of Medical Systems
,
2018
[17]
A Simulation Study of Workforce Management for a Two-Stage Multi-Skill Customer Service Center
International Journal of Operations Research
,
2018
[18]
Simulation for change management: an industrial application
Procedia Computer Science
,
2018
[19]
Sensitivity Analysis of a Simulation Model for Managing Contact Centers with Impatient Customers
2017
[20]
An Agent-Based Model of a Business Process: The Use Case of a Hospital Emergency Department
Business Process Management Workshops
,
2017
[21]
Notations in Simulation Development: A state-of-the-art Literature Research
[1]
Exploring Digital Ecosystems
Lecture Notes in Information Systems and Organisation
,
2020
DOI:
10.1007/978-3-030-23665-6_16
[2]
Exploring Digital Ecosystems
Lecture Notes in Information Systems and Organisation
,
2020
DOI:
10.1007/978-3-030-23665-6_15
[3]
Simulation for change management: an industrial application
Procedia Computer Science
,
2018
DOI:
10.1016/j.procs.2018.10.073
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