TITLE:
Trust Maintenance and Trust Repair
AUTHORS:
Liangtie Dai, Yujie Wu
KEYWORDS:
Trust, Trust Violation, Trust Repair
JOURNAL NAME:
Psychology,
Vol.6 No.6,
May
18,
2015
ABSTRACT: As an important social capital,
construction and development of initial trust have been paid much attention.
Trust violation, as a significant phenomenon, also begins to absorb many concerns.
Studies of trust repair started late, and focused on sociology for analyzing
trust crises during the social transition period in China, but seldom cared
about individual and organizational levels. This paper, based on perspective of
psychology, summarizes the definition, theoretical foundation and integrative
model of trust, and discusses the trust violation, repair processes, repair
strategies, the attribution model and dynamic bilateral model of trust repair,
providing convenience for research in the individual or organizational level of
trust repair.