TITLE:
Improving the Quality of Healthcare by Using Information Technology System in the Hospitals of Yemen
AUTHORS:
Nuha Abdullah Nagi Albokai, Lin Liu, Ali Alragawi, Ahlam Albokai
KEYWORDS:
Health Care, Information Technology, Hospitals in Yemen
JOURNAL NAME:
Open Journal of Business and Management,
Vol.7 No.2,
April
9,
2019
ABSTRACT: The health sector is considered one of the most important sectors in the
application of the IT system because of its impact on improving the quality of
services provided. In this study, we identify the impact of using the IT system
in improving the quality of health care in Yemen hospitals (Sana’a capital
city). In order to achieve this goal, we designed a
questionnaire for hospital staff in the capital city of Sana’a appointed by
eight randomly selected hospitals divided into three public hospitals and five
private hospitals. The questionnaire consisted of 36 paragraphs with detailed
questions answered by 407 employees. We identify four dimensions for attitudes
about healthcare IT adoption: time, effort, cost, safety. We find positive
correlations between healthcare IT adoption and improvements in quality of care
across all four dimensions. In conclusion, our study highlights a number of
recommendations, including the importance of enhancing the effectiveness of the
database to provide health services with high efficiency, the need to adopt the
information technology system in all health sectors and attention to the
maintenance of devices and websites and challenge them continuously, attracting
healthcare professionals specialized in the use of computer systems and rehabilitation
of hospital staff by holding training courses. Our study also points to the
importance of linking all sections of the hospital in one network system so
that communication between them internally and work to link hospitals in the
capital city of Sana’a with an external network to facilitate the exchange of
information between them.