TITLE:
The Effect of Employee Engagement on Employee Performance in Ghana’s MSMEs Sector during COVID-19: The Moderating Role of Job Resources
AUTHORS:
Daniel Nkansah, Raymond Gyimah, Daniel Agyemfour-Agyemang Sarpong, James Kwasi Annan
KEYWORDS:
Employee Engagement, Job Resources, Employee Performance, MSMEs, COVID-19, Ghana
JOURNAL NAME:
Open Journal of Business and Management,
Vol.11 No.1,
January
16,
2023
ABSTRACT: Small, micro, and medium enterprises (MSMEs) across
the globe were largely affected by the COVID-19 pandemic, which has plunged the
business world into a serious crisis. However, Employee Engagement (EE) has
been labeled as an essential nutrient that organizations need in order to
survive in these turbulent times. This study
was to examine the effect of EE on Employee Performance during the
COVID-19 pandemic and how job resources moderate this relationship. The study
used a sample size of 395 respondents who were chosen from a variety of MSMEs
via a convenience sampling method. The study
used a survey questionnaire design as the main method for collecting primary
data. The results of the correlation analysis showed a statistical significant
correlation between EE and employee performance. It was revealed that job
resources moderated the relationship between EE and employee performance. Finally, the result showed that job
resources had a significant effect on EE. Thus, it can be concluded
that, in the face of COVID-19, EE is a significant predictor of the employees
in the MSMEs sector performance.