TITLE:
Patient Satisfaction after Elective Major Gynaecological Surgery in 2 Reference Hospitals in Yaounde: A Cross-Sectional Study
AUTHORS:
Christiane Nsahlai, Ojong Samuel, Luchuo Engelbert Bain, Elvis E. Tarkang, Ombaku Kingsley, Mapina M. Alice, Gouané Mathias, Foumane Pascal
KEYWORDS:
Patient Satisfaction, Elective Gynaecological Surgery, Yaounde
JOURNAL NAME:
Open Journal of Obstetrics and Gynecology,
Vol.12 No.9,
September
16,
2022
ABSTRACT: Introduction: Patient satisfaction is a quality-of-care measure and reveals patients’
appreciation of healthcare delivery. We sought to measure patient satisfaction
following major gynaecological surgeries in 2 University Teaching Hospitals in Yaounde, Cameroon. Methods: This study was a cross-sectional, prospective study over 9 months
(October 1st, 2018, to June 30th, 2019) at the Yaounde Gynaeco-Obstetric and
Paediatric Hospital (YGOPH) and the Yaounde Central Hospital (YCH). By
administering a modified Surgical Satisfaction Questionnaire (SSQ-8) via phone
call 6 months after surgery, we appreciated and scored key aspects linked to
patient satisfaction and obtained information on post-operative complications.
Data were analysed using Microsoft Excel 18 and SPSS 21 setting significance at
p Results: We recruited 72 patients aged 24 to 68 years. Our
participants had a mean satisfaction score of 26 ± 7.854 (59.7% satisfied and
40.3% dissatisfied). All aspects tested on the SSQ-8 questionnaire influenced
patient satisfaction. Patients who said they were satisfied with pain control
after surgery (OR = 0.207 CI = 0.070 - 0.609, p = 0,003), and with surgical
results in the SSQ-8 questionnaire (OR = 0.053, CI = 0.011 - 0.254, p Conclusion: Patient
satisfaction with elective gynaecological surgery is low and determined by
post-operative experiences and the occurrence of complications. Also, patients
self-reported current health status tends to evolve similarly to satisfaction
following surgery.